Michael Levine Email & Phone Number

Colorado Springs, Colorado

Monument, Colorado

• Provided desktop support for a Broker/Dealer financial firm across multiple domestic sites.
• Provided troubleshooting and support for all hardware products including Laptops, Desktops, iPhones, Microsoft Surface Pro tablets, and Printers.
• Provided troubleshooting and support for all user level software programs including Microsoft Windows XP-10, Office 2003-2013, Adobe products, Bloomberg Terminals, Salesforce, and a variety of proprietary in-house and.
• Maintained server room with racking/removing/replacement of switches, routers, servers, patch cable, DRM equipment, and working with remote network engineers to keep the HQ site fully functional at all times.
• Provided backup support for some Telecom issues including setup of new iPhones on Mobile Iron, new station add/move/changes, and routing changes in Avaya CM.

Colorado Springs, Colorado

• Provided support for telecom and network infrastructure for physical and data levels of the network.
• Administered all network backups using EMC Avamar including backups and restores of servers, VM’s, SQL databases, and file shares. Maintained logs for daily backup results and worked with EMC on the troubleshooting of.
• Administered all digital and VoIP telecom needs through Avaya CM including programming, add, move, and changes for three Olympic training centers. Activating digital and analog lines from punch blocks to offices.
• Responsible for keeping servers up to date with patches and creating a patching schedule for all tier 1-3 level servers.Provided desktop support for the USOC and National Governing Bodies across multiple sites and.
• Provided troubleshooting and support for all hardware products including Laptops, Desktops, Blackberries, and Printers. Replaced parts under warranty and worked with vendors on service contracted equipment.
• Provided troubleshooting and support for all user level software programs including Microsoft Windows XP-7, Office 2003-2010, Adobe products, AS/400, and a wide variety of proprietary and third party applications.

Colorado Springs, Colorado

• Provided internal help desk support for software, hardware, and networking to Microsoft employees globally.
• Supporting a range of software, hardware and network troubleshooting, setup and functionality on Microsoft Windows platforms including Windows XP SP1 & SP2, Windows 2000 Server, and Windows 2003 Server.
• Providing install and functionality support for most of Microsoft’s business applications including Office XP Pro & Office System 2003, Outlook, Visio, SQL Server, and others.

Colorado Springs, Colorado

• Technical Support EngineerProvided hardware support in a help desk environment for PC’s, Workstations, Servers, and Printers.
• Coordinated and implemented team product training. Acted as a resource focal on Desktop PC products. Coached and mentored other team members on various technical issues, including new hire training and resource training.
• Composed and implemented tracking spreadsheets on team training and certifications for upper management to use to complement team skill sets for contract wins.

Associates, Electronics

General

Accounting