Michael Hershner Email & Phone Number

CAREER SUMMARY Finance Services professional with broad-based experience in day to day banking and credit card operations. Demonstrated abilities in motivation, goal setting, associate development and team building. Proven record of productivity, resource development and retention. Fair minded problem solver that has always believed in making an outstanding customer experience commonplace. With an infectious desire to make customer education and engagement the high priority that is needed to drives business.Leader of peers in coaching, sales training, motivating to exceed goals, HR functions, timekeeping, and Incentive. Consistently communicating center expectations, administering disciplinary actions, taking on special work group or projects to improve both customer and employee engagement , facilitate work group meetings, team meetings, calibrations, call monitoring, month end reporting and PE’s. Interviewing to maintain team of 18 to 22 Account Managers.

Customer Service Specialist II – (1992 to 1993) Telephone rep. for the Customer Service Call Center handling calls on multiple acct types (Credit cards, loans, lines of credit and dda/tda/CD’s)Specializing on IRA and Relocation accounts.

CAREER SUMMARY Finance Services professional with broad-based experience in day to day banking and credit card operations. Demonstrated abilities in motivation, goal setting, associate development and team building. Proven record of productivity, resource development and retention. Fair minded problem solver that has always believed in making an outstanding customer experience commonplace. With an infectious desire to make customer education and engagement the high priority that is needed to drives business.Team Leader – (1989 to 1992) Responsible for system/product development training for consolidated affiliate banks and recent mergers. (Customer Service functions) incoming call center, special projects, supervisor to a 24 person team. Customer Service Specialist II – (1987 to 1988) IRAs, credit lines, Relocation SpecialistCustomer Service Specialist I – (1987 to 1988)Incoming call center, Incentive Task Force, special

Banking Operations

American Institute of Banking – Course work in Written and oral communications, accounting I, II, III, marketing, economics, principals.

Business Management

North Central Technical College – Course work in Small business management, business law I, II, interpersonal communications and other.

Computer Information Science

Activities and Societies: school Jazz bandOhio Institute of Technology – Course work in Computer information science for business.