Michael Liddicoat Email & Phone Number

Tulsa, Ok, Us

Trippled MRR by holding clients to agreements signedRemoved owner from fulfillment of productLead fulfillment team on wholesale and flipping marketing for real estate investorsCreated automations and processes that 2x productivity

Certified TaxDome ConsultantCreated systems and processes to allow fulfillment as the company grew 20%Worked on behalf of the CEO to reduce friction and improve processes in the companySupported team members in providing exemplary customer service

For one week I deep dive on the operations of a business.My report of findings gives a road map to business owners on how to achieve the dream goals for their company and themselves over the next 12 months

I aggressively kill friction.Owners and operators ask me to find problems in their business. When they use the solutions provided the companies see a 2x or 3x increase in profits.Client 1: Reduced call center staff working hours (6 employees) by 4 hours per employee.Client 2: Audited product. Created roadmap to systematize delivery, eliminating 10 employee hours per product.Client 3: Was shown desired product. In 3 weeks created systems and found part time staff willing to work on contract to fulfill promise.

Responsible for the daily performance of the company. Growing a team of highly capable professionals as Roofx delivers qualified and screened appointments to contractors across the United States.Removed owners from daily operations within 3 months of startingReduced mandatory company meetings for company of 25 from 27 hours per week to 4.5 hours per weekPivoted company product without loosing any of the existing customer base (150 clients)Restructured customer advocate and call center departments to be data driven reducing decision time from 1 week to 1 day for incidentsImplemented SCRUM methodology for product developmentCreated data tracking for leadership to be informed about product performance

Interviewing successful real estate investors about their deals. No fluff. No philosophy. Just deals.Created outbound marketing systems to identify and invite investors to speak (90% success rate)Created onboarding systems to collect information from guests before interviewTrained VA to take over systems and coordinate outreachBuilt systems for editing and sharing episodes with guests

Yakima, Washington, United States

Analyzed properties to find a fit with investorsAdvised clients throughout purchase process of normal operations$2.5M in sales on average per year

Kennewick, Washington, United States

Improved customer satisfaction through consistent processesEstablished common measurable goals for sales, installations, IT, and administrationIncreased revenue by $40,000 per monthIdentified accounting errors for $1 million of unbilled revenueReduced owner’s weekly hours in business from 80 to 40

Yakima, Washington Area

Work with buyers to acquire residential, multi-family, and commercial property.

Yakima, Washington Area

NRS Systems gets information where it's needed. Our MERCURY Display is helping manufacturers, medical providers, and small businesses to put information in the hands of employees and managers. NRS is currently Beta testing our next product, MERCURY Alert. By saving seconds in response time, we save lives. A physical solution for mass notification alerts. NRS is combining the world of IoT and digital alerts.I am responsible for product research, market analysis, pricing, vendor management, supply chain management, partner recruitment, and sales channel strategy.

Yakima, Washington Area

Find residential, commercial, and investment properties for buyers. Cultivate a mailing list of investors looking to grow their residential and commercial portfolios. Assist these investors with marketing their interests, analysing properties, and seeing purchases to completion.

Yakima, Washington Area

NRS Software makes business owners more profitable. Our company uses modern technology to give owners real time data about their business from anywhere in the world. At the same time, we simplify work for accountants, book keepers, and project managers.Software should automate as much as possible. Our solutions provide your company the data you need to stay in the black.Hardware is a piece of the machine. Partners are brought on to help with the installation and management of the tools NRS provides. All equipment is web based and provides data to improve decisions in the company.

Richland/Kennewick/Pasco, Washington Area

Assigned to government contract, RFP response, and internal growth. Responsible for:- Putting policies and procedures in place to help growing company fulfill contract needs- Designing customer facing processes to meet service level agreements- Organizing company wide meetings- Coaching existing staff to achieve goals- Creating relationships with government, private, and commercial customers to solicit feedback on project work- Implementing best practices for profitability, customer management, and employee growth

Eastern Washington

Educate current customers about changes in technology.Ensure timely and reliable customer service.Champion the needs of the customer within Alliant.

Yakima, Washington

Create profitability and a competitive advantage for businesses.Provide unique and customized technology that improves quality of life.

5000 W. Lincoln Ave, Yakima Wa 98908

Oversaw 10th Annual Fresh Hop Ale Festival. Largest fundraiser for the organization. Generated 27% of annual budget. Increased attendance by 8% to 4,200.Doubled number of attendees at gallery openings. Engaged community members to participate in planning and execution of events.Evaluated all aspects of the organization for alignment with mission. Restructured staff and finances to be aligned with goals and mission.Worked with established groups of patrons, donors, artists, and board members to achieve goals.Selected by Washington State Arts Commission to participate in grant review process.Selected by Yakima School District to participate in Art in Public Places panel.

Yakima, Washington Area

Raise funds and oversee programs in order to encourage, promote and coordinate the practice and appreciation of the arts among the people of Central Washington.

5000 W Lincoln Ave, Yakima, Wa 98902

Oversee productions and operations of 5 community theatre productions per yearDirected 2 Shows generating over $60,000 in revenue

Toppenish, Wa

Represented Heritage University at local and state level meetings resulting in 5 partnerships.Made connections and introductions to other agencies in order to develop relationships and programs.Developed a certification program for the University of Washington with help from the state visitor centers, chambers of commerce, and tourism alliances.Worked independently to achieve grant goals and outcomes.Represented region at annual HUD conference in New Orleans.

Lead planning, development, and implementation of services for staff to use with over 5,000 clients and volunteers.Collaborated with over 30 agencies on the development of a Community Resource Center.Acted as organizational liaison by developing and conducting outreach and educational presentations to potential donors, volunteers, and partners.Designed assessment tools for staff, volunteers, and clients to ensure successful program implementation.Participated in planning stages of Y.C.L.I.F.E. community indicators assessment.

Yakima,Wa

Facilitated presentations by local employers to over 516 high schoolers in the Yakima Valley.

Develop and select job skill, life skill, and parenting curricula according to requirements from DSHSProvide direct supervision, training, mentoring, and coaching to 7 staff and 400 clientsGenerate quarterly reports to demonstrate best practices, efficiency, and funding requirements which resulted in awarding of $120,000 contract and a $70,000 renewal Assist organizations with strategic planning , evidence based decision making, and program outcomes assessmentProvide reliable, relevant, and quality data to facilitate planning, budgeting, accountability, program evaluations, and the development of policy decisions for state grants and contractsCollect, analyze, interpret and present appropriate data to support program outcome assessment and decision makingDesign and shape company policy through programs, marketing, and relationships

Bachelor Of Arts, K - 8 Education

Activities and Societies: Student Washington Education Association, Central Washington Theatre EnsembleIrene Ryan nominee

General

Activities and Societies: Chamber Choir, TheatreIrene Ryan Nominee