Michael L. Email & Phone Number

Clearview, SA, AU

Adelaide, South Australia, Australia

Payneham, South Australia, Australia

Melbourne, Victoria, Australia

• Domino’s Pizza Enterprises Limited is Domino’s largest franchisee outside of the USA. It holds the master franchise rights to the Domino’s brand and network in Australia, New Zealand, Belgium, France, The Netherlands.
• Ensuring franchisees exceed expectations in all operational and financial aspects of the business.
• Setting sales and marketing plans for individual franchisees and following up on plans to progress goals.
• Cultivating a work environment that promotes high quality and efficient customer service.
• Setting schedules and KPIs, deploying continuous review to ensure effectivity and productivity.
• Advising franchisees on staff training and recruitment of staff, as well as on cost-control of labour.

Melbourne, Victoria, Australia

• Responsibilities
• Safeguarding the integrity of the Domino’s brand across Victorian and Tasmanian markets, with an emphasis on the safety of both customers and employees in the delivery of exceptional customer experiences.
• Acting as sole point of contact, ensuring compliance with local body and food safety standards and brand integrity across Victorian and Tasmanian markets.
• Ensuring stores across Victorian and Tasmanian markets maintain high standards and achieve compliance.
• Building action plans and performing audits, using exceptional written skills to communicate progress and outcomes.
• Analysing and evaluating risks and controls, using sound judgement to escalate relevant situations.

Adelaide, South Australia, Australia

• Responsibilities
• Cultivating a work environment dedicated to the key values of the business, including customer service, safety, teamwork, integrity and productivity.
• Managing teams across five stores, including over 15 full-time managerial staff and more casual staff from a range of age groups and cultural backgrounds.
• Delivering evidence-based recommendations to improve upstream and downstream processes and procedures at store level and at a greater marketing level.
• Recruiting and developing all direct reports, managing performances and conducting quarterly appraisals.
• Facilitating sales development by providing consulting management services.

Adelaide, South Australia, Australia

• Responsibilities
• Cultivating a work environment dedicated to the key values of the business, including customer service, safety, teamwork, integrity and productivity.
• Managing and guiding a team, including full-time managerial staff and casual staff, from a range of age groups and cultural backgrounds.
• Recruiting and developing all direct reports, managing performances and conducting quarterly appraisals.
• Developing action plans to establish overall team- and site-level objectives.

Master Of Business Administration - Mba

Graduate Certificate In Management, Business Administration And Management, General

Diploma Of Management, Business Administration, Management And Operations

Certificate Iii In Hospitality (Operations), Hospitality Administration/Management

Certificate Iii Hospitality, Hospitality Administration/Management

High School Diploma

Activities and Societies: Academic Achievement Certificate Awarded for highest grade in Information Publishing and Processing. (Desktop.

Business Management Pathway, Business Administration And Management, General

Activities and Societies: Awarded the First employee of the Month for February. Awarded the First employee of the Semester. Awarded.