As a member of the IT Leadership Team, I built and led the global IT Delivery and IT PMO teams, overseeing a portfolio of large scale software development and infrastructure projects from initiation to closure. I developed strategic plans and utilized agile methodologies to facilitate the effective execution of IT delivery roadmaps.

Led the IT Delivery and IT PMO teams to prioritize, plan, and deliver a portfolio of large scale projects. Ensured adherence to best practices in project management and agile methodologies while focusing on value creation, and managing time, budget, scope, quality, and customer satisfaction.

Oversaw the daily IT Operations and managed the IT Project Deliveries for the North America, Latin America, and Caribbean regions. Ensured that technology solutions were aligned with the organization's goals and objectives. Maintained the availability, reliability, and security of IT systems, as well as ensuring that IT policies, procedures, and standards are adhered to. Interfaced with global teams to carry out day-to-day IT functions. Managed budgets, vendor relationships, and the selection and deployment of technology solutions while complying with project lifecycles.

Assisted the IT Manager in planning, organizing, and overseeing the daily operations and technical project delivery for the IT department. Developed and implemented IT strategies, policies, and procedures aligned with organizational goals.

Provided prompt, effective, and consistent quality of technical support to resolve user issues, ensuring smooth operations and optimal user experience.

Responsible for the day-to-day operation and maintenance of computer systems and networks.

Responsible for the integration and testing of hardware components to ensure the products were integrated seamlessly and functioned as intended.