Michael Lopez Email & Phone Number

Jarrell, Tx, Us

Austin, Texas, United States

- Generate patient invoices- Track incoming patient payments- Set up patient payment plans- Processing patient payments and refunds- Identify discrepancies in patient accounts and resolve them- Address and resolve patient questions and concerns regarding unsettled invoices and billing discrepancies- Negotiate any overdue balance to recover payment from patients.- Educate families on their benefit structure and financial obligations

Round Rock, Texas, United States

Verify eligibility and benefits for patients using multiple systems, ensuring accurate and up-to-date information. Collect copays and deductible payments based on patients' benefits, ensuring compliance with financial policies. Effectively explain patient benefits and eligibility in a clear and understandable manner, addressing any questions or concerns. Demonstrates strong interpersonal skills, fostering positive interactions with employees and patients. Manage online and in-person appointments, ensuring efficient scheduling and minimizing wait times. Welcome patients and check them in, providing a friendly and welcoming environment. Collaborate with other staff members to meet all patient needs and address any questions or concerns. Maintain reception area, anticipating and addressing patient anxieties and ensuring a comfortable environment. Protect patients' rights by maintaining strict confidentiality of medical, personal, and financial information. Contribute to the overall team effort by accomplishing related tasks and goals as needed.

Austin, Texas, United States

Reviewing content for intellectual property violations. Assessing authenticity of account ownerships and optimize algorithms to identify fraudulent accounts.

Austin, Texas, United States

Serves as a liaison between the intake team and Medical/Clinical Operations. Oversee the daily responsibilities of assigned Medical Office Coordinators. Improving business functionality to align with core business objectives by continually evaluating processes and developing company policies while ensuring compliance. Analyzing and maintaining operational data and monitoring center inventories. Involved in vendor relationships. Interviews MOC candidates, provides onboarding and trainings to new MOC staff. Manages staff schedule including coverage of PTO, sick leave, etc. Conducts performance reviews for MOC staff. First point of contact for employee and patient needs/complaints. Verify patient insurance and relay benefit investigation findings to patients.

Austin, Texas, United States

Provide first level support to patients, answer questions, and collect and process payments. Collect patient intake forms. Schedule/Confirm patient Appointments. Complete benefit checks and authorization for each patients’ insurance coverage and follow up if required. Manage multiple communication systems to ensure patients were contacted in a timely manner.

Georgetown, Texas, United States

Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards. Answering telephone calls and emails from customers and clients and directing them to relevant staff. Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required. Reporting office progress to senior management and working with them to improve office operations and procedures. Strong interpersonal skills to interact positively with all employees. Manage online and in-person appointments. Welcome patients, check them in, check their vital signs, collect copays, and escort patients back to the providers office. Work with other staff members to ensure that all patient questions and needs are met. Keeps patient appointments on schedule by notifying provider of patient’s arrival. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. Contributes to team effort by accomplishing related results as needed.

Georgetown, Texas, United States

Manage online and in-person appointments. Welcome patients, check them in, check their vital signs, collect copays, and escort patients back to the providers office. Work with other staff members to ensure that all patient questions and needs are met. Keeps patient appointments on schedule by notifying provider of patient’s arrival. Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. Contributes to team effort by accomplishing related results as needed.

Austin, Texas, United States

Care for customers recently in accidents by demonstrating empathy while setting up new claim reports. Maneuvering between different computer systems. Clearly communicating insurance coverage to customers. Managed a high volume of calls. Scheduled tows and rental cars for customers in accidents.

Pflugerville, Texas, United States

Drives sales through all channels by answering customer phone calls and delivering solutions through interactions in-store with store pickup order customers. Drive a positive customer experience by meeting customers where they are at through various channels (i.e. over the phone, on-line, and in-store etc.). Determine the technology needs of the store pickup and phone customers; provide appropriate hardware, accessories, connections, content, and services solutions. Manage all inbound calls by working together with other departments to service the customer. Help answer questions, resolve in-bound customer problems and issues, escalating to management as necessary. Assist store pickup customer that come into the store to pick up their product. Maintain an organized work space while keeping tools readily available and up to date.