With over two years of experience in providing administrative support and content moderation in various sectors, I am a versatile and energetic Medical Office Specialist at Brushy Creek Family Physicians. My core competencies include interpersonal skills, communication, problem solving, and operational management.At Brushy Creek, I assist D-level executives with daily tasks, such as scheduling appointments, managing records, verifying insurance, and relaying benefits. I also handle patient inquiries and complaints with professionalism and empathy. Previously, I worked as a Trust & Safety Content Moderator at Accenture, where I reviewed content for intellectual property violations and assessed the authenticity of account ownerships. I also optimized algorithms to identify fraudulent accounts and protect the platform's users and reputation. Before that, I served as a Medical Office Coordinator Lead at Heading Health, where I oversaw the intake team and the medical and clinical operations. I improved business functionality, developed company policies, maintained operational data, monitored center inventories, and managed vendor relationships. I also hired, trained, and evaluated MOC staff and ensured compliance with regulations and standards.My mission is to provide the highest level of support possible to the organizations and individuals I work with, while also learning new skills and expanding my domain expertise. I am passionate about medical office coordination, fraud detection, and intellectual property protection, and I strive to deliver quality results within timelines and budgets. I am always looking for new challenges and opportunities to grow and contribute to the success of my team and company.