Michael M. Email & Phone Number

Cleveland, Ohio, United States

Conducted Audits on an assigned range of retiree and former spouse accounts preparing credits or debits to achieve a paid to date status.Resolved Congressional inquiries facilitating the satisfactory closing of the case. Handled customer inquiries either directly by phone or letter correspondence. Reconciled deceased customers’ accounts and issued arrears.

Akron, Ohio, United States

Campaigned for non-profit organizations to secure funding. Exceeded quality and performance standards.Projected objectivity, tact, poise and adaptability when interacting with donors.

Brecksville, Ohio, United States

Coordinated and engineered changes to Network hardware, operating systems and implemented changes based on system utilization and operational standards.Sustained IT networks through remote desktop and troubleshooting techniques.Key Accomplishments:Analyzed application data, quantified opportunities for cost reductions in system maintenance.

Strongsville, Ohio, United States

Maximized sales transactions and maintained customer sales records.Key Accomplishments:Provided excellent customer service by maintaining knowledge of products, sales, and promotions, negotiated policies for payments and exchanges.

Independence, Ohio, United States

Delivered support to end users of MS Windows, XP, 7, and MS Office.Monitored VM network services using vSphere. Maintained database files and verified OCR scanned documents.Analyzed SAN storage groups with Dell EqualLogic Group Manager.Key Accomplishments:Researched new technologies for purchase recommendations.

Alexandria, Virginia, United States

Diagnosed technical issues providing resolutions remotely via Email, phone, and other media. Key Accomplishments: Updated NRT System, providing upgrades as they were developed and trained staff in its use.

Elyria, Ohio, United States

Resolved first level problem resolution for issues relating to hardware, software, and applications.Accurately logged incidents and resolutions using BMC management database.Key AccomplishmenTargeted performance at required levels for 100+ employees, providing customer assistance in password changes and resets, user account creations, archiving, printer.

Altamonte Springs, Florida, United States

State-Registered Trainee Appraiser, appraised eminent domain valuation and worked for clients including private attorneys, county governments (Brevard, Lake, Orange, Osceola and Seminole as well as the Florida Department of Transportation). Our office, which included engineers and land planners, provided expert witness strategy to our clients.Additionally.

Orlando, Florida, United States

Helpdesk troubleshooter for proprietary land title and real-estate closing software. Resolved software and hardware issues through remote access and/or landline. Instructional training for clients, software training including title & name searches, balancing HUDs and real-estate closing documents.

Orlando, Florida, United States

Part of the comedy team Laurel & Hardy performed stage and street entertainment bringing the comedy duo back with songs, dance and scripted performances. Traveled extensively with the Marketing Department to promote the venue.

Lake Buena Vista, Florida, United States

Provided guests with an entertaining backstage tour.

Washington, District Of Columbia, United States

Provided Patrons and visitors with information on all aspects of the center from dance, drama, music, and opera performances.

Bachelor'S Degree, College Of Visual And Performing Arts

Acting