AeroLeads people directory · profile
Michael Macdonald Email & Phone Number
Director Home and Driver Support
at
ChargePoint
1 work email found
@chargepoint.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Home and Driver Support
Location
Detroit Metropolitan Area, United States, United States
Company size
Who is Michael Macdonald? Overview
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Quick answer
Michael Macdonald is listed as Director Home and Driver Support at ChargePoint, a company with 1540 employees, based in Detroit Metropolitan Area, United States, United States. AeroLeads shows a work email signal at chargepoint.com and a matched LinkedIn profile for Michael Macdonald.
Michael Macdonald previously worked as Sr. Manager, Customer Support at Chargepoint and Management Consultant at Robert Half. Michael Macdonald holds Bachelor'S Degree, Telecommunications And Film from Eastern Michigan University.
Company email context
Email format at ChargePoint
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{first}.{last}@chargepoint.com
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AeroLeads found 1 current-domain work email signal for Michael Macdonald. Compare company email patterns before reaching out.
Profile bio
About Michael Macdonald
With over 20 years of experience in managing customer support teams, I am a passionate and empathic leader who delivers exceptional results for both customers and employees. I have a history of success building high performing teams while developing strategies to improve productivity and quality performance metric benchmarks. By identifying strengths in team members and aligning responsibilities to match these strengths, strong and balanced teams are created, which helps to collectively achieve goals placed before us. I believe that employee engagement is a critical factor that when properly executed, leads to a healthy and productive workplace where customer and employee satisfaction can both be attained. I will work tirelessly with my team to always find the solution that best fits both the organization and client expectations. I see challenges as an opportunity to develop myself and others to improve our performance while providing an environment conducive to growth and development.Currently, I am the Sr. Manager of Customer Support at ChargePoint, the world's leading electric vehicle charging network, where I oversee the B2C customer and technical support for North America as well as for our EU outsourced vendor support teams.In my role, I develop and execute strategic plans to address current and future business needs, challenges, and opportunities, with a focus on customer satisfaction and retention. I have increased the NPS results by 22 points and the CSAT results by 17% within the first year of employment, by leveraging data, quality analysis, and coaching methodologies. I also foster a culture of transparency, accountability, innovation, and collaboration among my team members, and align their strengths and responsibilities to achieve the departmental and corporate goals. I am skilled at change management, crisis response, and project management, and I thrive in dynamic and competitive environments where I can provide solutions that meet the expectations of both the organization and the clients.
Listed skills include Leadership, Customer Experience, Presentation Skills, Team Building, and 46 others.
Current workplace
Michael Macdonald's current company
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Chargepoint
6 roles
Michael Macdonald work experience
A career timeline built from the work history available for this profile.
Sr. Manager, Customer Support
CurrentResponsible for successfully managing B2C Customer and Technical Support for North America and EU outsourced teams. Developed and executed strategic plans to comprehensively address existing and anticipated future business needs, challenges and opportunities. With an intense focus on customer satisfaction, increased NPS results 22 points and CSAT results.
Dec 2021 - Present
Management Consultant
Crisis response assistance to aid in massive COVID pandemic call volume increases including virtual call center operations, technical support, real time monitoring and managing of employee daily tasks and responsibilities.Develop and implement custom coaching strategies and methodologies to foster individual and departmental success. Provided operational.
Aug 2020 - Mar 2021
Director, Customer Care
Directed highly technical and competitive customer support contact center leading over 250 employees in a virtual customer care contact center providing support to over 8 million customers across 14-states. Primary accountability for departmental P&L, including budget creation and forecast development and maintenance. Oversaw customer and employee.
Jun 2016 - Jul 2019
Area Manager
Managed onsite contact center, overseeing teams of supervisors and front line agents. Drove multiple projects and initiatives for the site, including new hire onboarding, new and at-risk customer support teams and internal agent help desk team. Served as subject matter expert on new products and processes, taking the lead in presenting and introducing to.
Jul 2003 - Jun 2016
Customer Service Supervisor
- Directly led, coached and developed front line employees while driving quality and efficiency expectations. Reviewed and coached to call quality, partnering with employees to help them devise efficient strategies to.
- Fostered employee development through realistic and achievable SMART goals.
- Regular Connections with Employees to discuss performance, development and support of Comcast Policies and Procedures.
- Resolved concerns raised from escalated customers and escalating quality, customer service, and process / procedures to prevent similar concerns from arising in the future.
- Oversaw daily activities including payroll, employee engagement, disciplinary action, and internal / external communication.
Apr 2000 - Jul 2003
Team & coworkers
Colleagues at ChargePoint
Other employees you can reach at chargepoint.com. View company contacts for 1540 employees →
NR
Nik Resch
Colleague at ChargepointHilversum, North Holland, Netherlands, Netherlands
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VY
Veronica Yslas
Colleague at ChargepointGreater Tucson Area, United States
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SP
Sumantra Podder
Colleague at ChargepointKolkata, West Bengal, India, India
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HC
Horia Constantin
Colleague at ChargepointAmsterdam, North Holland, Netherlands, Netherlands
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CU
Colt Upton
Colleague at ChargepointSacramento, California, United States, United States
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AB
Abeho Blessing A.
Colleague at ChargepointUnited States, United States
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CZ
Colin Zhang
Colleague at ChargepointJiading District, Shanghai, China, China
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JC
Justin Cumming
Colleague at ChargepointWinchester, Massachusetts, United States, United States
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FH
Fred Harried
Colleague at ChargepointSunnyvale, California, United States, United States
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JN
Jude Nishanth
Colleague at ChargepointBengaluru, Karnataka, India, India
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Nik Resch
Colleague at ChargepointHilversum, North Holland, Netherlands, Netherlands
View →
VY
Veronica Yslas
Colleague at ChargepointGreater Tucson Area, United States
View →
SP
Sumantra Podder
Colleague at ChargepointKolkata, West Bengal, India, India
View →
HC
Horia Constantin
Colleague at ChargepointAmsterdam, North Holland, Netherlands, Netherlands
View →
CU
Colt Upton
Colleague at ChargepointSacramento, California, United States, United States
View →
AB
Abeho Blessing A.
Colleague at ChargepointUnited States, United States
View →
CZ
Colin Zhang
Colleague at ChargepointJiading District, Shanghai, China, China
View →
JC
Justin Cumming
Colleague at ChargepointWinchester, Massachusetts, United States, United States
View →
FH
Fred Harried
Colleague at ChargepointSunnyvale, California, United States, United States
View →
JN
Jude Nishanth
Colleague at ChargepointBengaluru, Karnataka, India, India
View →
1 education record
Michael Macdonald education
FAQ
Frequently asked questions about Michael Macdonald
Quick answers generated from the profile data available on this page.
What company does Michael Macdonald work for?
Michael Macdonald works for ChargePoint.
What is Michael Macdonald's role at ChargePoint?
Michael Macdonald is listed as Director Home and Driver Support at ChargePoint.
What is Michael Macdonald's email address?
AeroLeads has found 1 work email signal at @chargepoint.com for Michael Macdonald at ChargePoint.
Where is Michael Macdonald based?
Michael Macdonald is based in Detroit Metropolitan Area, United States, United States while working with ChargePoint.
What companies has Michael Macdonald worked for?
Michael Macdonald has worked for Chargepoint, Robert Half, and Comcast.
Who are Michael Macdonald's colleagues at ChargePoint?
Michael Macdonald's colleagues at ChargePoint include Nik Resch, Veronica Yslas, Sumantra Podder, Horia Constantin, and Colt Upton.
How can I contact Michael Macdonald?
You can use AeroLeads to view verified contact signals for Michael Macdonald at ChargePoint, including work email, phone, and LinkedIn data when available.
What schools did Michael Macdonald attend?
Michael Macdonald holds Bachelor'S Degree, Telecommunications And Film from Eastern Michigan University.
What skills is Michael Macdonald known for?
Michael Macdonald is listed with skills including Leadership, Customer Experience, Presentation Skills, Team Building, Collaborative Problem Solving, Metrics Reporting, Csg, and Strategic Partnerships.
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