Michael Machala Email & Phone Number

Connex Inc. – National Account Manager; Chicago, IL(Jan. 2005 - Present) Developed and executed business plans that achieved sales volume and market share growth while operating within budget Achieved 18% annual growth while managing national accounts Skilled in conflict resolution, facilitating diverse learning, and building productive relationships with clients and staff Energetic self-starter with excellent team development, and negotiation skills Supervised consulting teams by providing direction, establishing goals and projecting outcomes

Comcast Communications – Customer Account Executive; Denver, CO(Nov. 2003- Dec. 2004) Promoted to work order team leader in less than one year  Analyze work flows to incorporate quality controls and reduce errors Earned 1st Year Award for completion of Excellence in Customer Service Handled 70-100 inbound sales and service calls each day Consistently exceeded monthly sales goals by 22% Provided excellent customer service on all billing and technical questions Enhanced customer relations by matching customers with optimal products and services to meet their specific needs in a cost effective manner