Michael Mackuliak Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Kitchener, Canada Area

Kitchener, Canada Area

Kitchener

Kitchener, Canada Area

Part of a product management team responsible for launching successful product additions through business casing, interface design, functional specifications and working with downstream teams right up to post launch support. - Market and competitive research to assist in road map development and product scoping - Product owner for the first full cross-platform application to help users create, manage and collaborate on tasks- Product owner for the Social Analytic program that helps customers understand how their solution is being used

Waterloo, Ontario

Responsible for defining, executing and managing a global enterprise self-service solution for BlackBerry customers.As the program manager, I developed and executed a roadmap that met the needs of our customers and aligned with organizational objectives. Data and business driven decisions allowed me to balance competing priorities while folding in the big picture, upcoming products, customer feedback and necessary program updates. I secured buy-in and established strong partnerships with other organizational business units through compelling presentations for audiences ranging from individual customers and senior management to audiences of 150+ at the annual BlackBerry conference. I actively participated in all aspects of the software development process from interface mockups, writing requirements, reviewing requirements, test plan reviews, testing bugs, creating training documentation and marketing collateral. I developed tools and frameworks to make us work smarter and faster and fostered a team dynamic that stood second to none.

Waterloo, Ontario

- Prime Business Analyst for a customer facing web portal (BlackBerry Expert Support Center).- Capture business requirements and design interfaces for new tools- Build relationships with other parts of the organization to align objectives and projects.- Help develop and verify product communications, marketing, and training.- Act as subject matter expert for questions and demonstrations on the portal.

Waterloo, Ontario

- Acting lead product designer on the Learning Environment team, Desire2Learn’s flagship product.- Create detailed functionality specifications and drive product from ideas to functional tools.- Initiate client involvement on design through focus groups and design reviews.- Work closely with architecture, development and QA teams to ensure feasibility of detailed designs and negotiate design changes.- Work with the director of product strategy to assess cross product and operational impacts of proposed development projects and future goals of products.- Review and approve technical specifications, test plans, test cases, and documentation for products.