Noel Prashanth Email & Phone Number

Oakville, Ontario, Canada

Oakville, Ontario, Canada

- Maintain extensive technical knowledge of the Geotab ecosystem and act as a subject matter expert (SME) to educate end-users on Geotab solutions.- Collaborate with customers to consult on the effective utilization of Geotab's technology, solutions, and products, ensuring maximum value and satisfaction.- Serve as an SME in multiple areas of expertise, delivering training to peers and other departments, and acting as a point of escalation for customer inquiries.- Participate in engineering product and integration projects, fostering partnerships with third-party integrators, partners, and customers.- Work closely with cross-functional teams, including Sales, Engineering Support, Server Ops, and Cloud Automation, to strategize and create scalable and reliable solutions to address customer challenges.- Provide support for end-user requirements in special projects, ensuring successful project outcomes.- Contribute to the development, implementation, and maintenance of new Geotab products.- Assume the role of a technical lead for cross-functional committees and task forces.- Evaluate feature requests, determining their viability and exploring alternative methods to fulfill customer requirements.

Oakville, Ontario, Canada

Mississauga, Canada

I resolve customer issues and perform corrective action in a timely and responsive manner. Collaborating with key stakeholders to provide highest-quality service to customers. Maintain a working environment in compliance with procedures, rules, and regulations.Determining customer requirements and provide solution through utilization of communication skills.Creating customer loyalty along with a legendary customer experience processing day-to-day transactions and troubleshooting with speed, accuracy, and impact.Provide solutions effectively and communicate to the end user clearly.Support clients, and teams within the organization via phone, email and chat as well as communicating issues, follow-ups, deficiencies, and answers using tools and programs by the organization.

Ontario, Canada

Hands on experience with organizing project related documents and transmittalsusing Oracle in the database.Project lead & manage alongside with the project manager, deadlines forengineering deliverables.Database maintenance, creation, and manipulation

Shuwaikh, Kuwait

Developed and creatively executed in house single operating ERP – SaaS (Quality Assurance) using SAP as a platform to extract, record, store, transform, visualize, and load process warranty claims and technical data across multiple dealerships. I have conducted various assessments to determine trends, variances, and gaps in order to resolve predicted issues. I have designed and deployed protocols and a database for business operations management.

Shuwaikh, Kuwait

Experience working with internal and external customer support, ranging from product quality, buybacks, accessories in vehicle, troubleshooting with root cause and communicate findings to customer, from origin to completion.Delivering technical investigations, diagnosing, and resolving process (to funnel long term trends / seasonal issues).Identify and assess customers’ needs to enhance customer satisfaction and retention.Met Key Performance indicators by directing, motivating, coaching, and training to create opportunities for improved customer loyalty and satisfaction. (CSI index – 97%, KPI -100%)Continuous learning and improvement on products to be proficient with diagnosing and testing. Leverage statistical and quantitative analysis to interpret datasets and develop reports to communicate trends, patterns.Identify data quality issues , troubleshoot and provide solutions

Shuwaikh, Kuwait

Supervised and streamlined overall yearly benchmark activities - rationalize air-condition performance for up to 1 million Toyota and Lexus vehicles sold across theMiddle East region.On-field investigations, accident and fire reconstructions reduced lead time from 5 Days to 2 Days.Improved prototype and launching process (APQP) by assessing design, development and after sales service and warranty verification of accessories in Toyota and Lexus Vehicles before launch.Achieved consistency with customer service index scores above 95%.5000+ technical reports preparation for product improvement and root cause to TMC and its affiliatesSuccessfully increased 150% productivity as well as 75% monetary profits by minimizinglubrication service time from 20 to 10 minutes (Lean Thinking & Value Stream Mapping)Evaluated the market situation of product quality through Early Detection and Earlyresolution policy for continuous improvement (Kaizen)

Shuwaikh, Kuwait

Planned and organized key repairs, services, recall campaigns with 60K+ attendeesPrepared and submitted technical field reports for continuous improvement.1 year of Toyota Technician apprentice and workshop training.

Coventry, England, United Kingdom

worked the nightshift team. restock shelves, take in warehouse deliveries and have fun doing it.

Bengaluru, Karnataka, India

Establish, monitor and develop improvement plans for quality KPIcontinuous improvement by identifying and addressing opportunities to reduce cost, improve product/process and operations.supplier visits to drive conformance and performance improvement through root cause analysis, corrective action and reviewsprovided inputs on inspection methods and improvements for steering wheel production (Fiat Punto) on injection molding.Maintain quality war board and a safe, organized clean environment with compliance to procedures, rules and regulations.

Data Analytics

Master Of Science, Automotive Engineering

Activities and Societies: Thermal imaging on plasma arc welding (joints) on Aluminum - A project with Jaguar Land Rover UK EV vehicle.

Bachelor Of Technology In Mechanical Engineering, Mechanical Engineering

Activities and Societies: SAE Mini Baja 2006- South Africa