Michael Madison Ottinger Email & Phone Number

Los Angeles, California, United States

Implementation team for ERP Launch-facilitated essential Salesforce updates.• Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.• Designed and deployed Custom tabs, validation rules, approval processes, and auto-response rules for automating business logic.• Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.• Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation, and formula fields to the custom objects.• Recently won the Heavy Hitter Award- presented by the Director of Analytics and Sr Revenue.

Los Angeles, California, United States

Assigned sales organization objectives to sales team members in accordance with the production schedule to meet business volume demands.• Informed sales team on the availability and interpretation of forecasting and territory management data to enable team members to close more sales.• Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.• Facilitated up to 100 new business onboarding requests per week.• Managed and analyzed two B2B sales platforms optimizing external sale opportunities and capturing 20-35% of total revenue.• Implemented CRM Training program and tools.

Oversee day-to-day management of campaigns and ensure brand consistencyFacilitate scaling brand and company awareness through various social media channelsWork with brand to create and implement social media strategies monthlyEnsure brand consistency in copy through tone, voice and terminologySupervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience via social media platforms, Google My Business, and YelpEnsure progress on all platforms by using analytical tools such as Google Analytics and others

Anaheim, California, United States

Received top alcohol sales award for the 2019 first quarterPromoted to Lead within one yearExceptional customer service, attention to detail, multi-tasking, and conflict resolution Managed and motivated a team of twenty-fiveResponsible for opening and closing the restaurant, office management, and communicating company goals to the team.

Anaheim, Ca

This is an acceptance-based program where participants work for Disney, take classes, and network with the professional Disney cast members.Developed leadership, problem-solving, and communication skills to aid in a safe and fun environment for all guestsAttended business development, management, and customer service classes gaining knowledge and networking experiencesCultivated magical experiences for guests from all around the world Worked in Attractions: Finding Nemo and Autopia

I've worked on multiple national and local sets in the Arizona and California areas. I worked on the Independent Filmmakers Challenge film Break Down about zombies and terror and received an IFP award for that role as Best Actress. In Decemberor 2014, Piper's World, a full-length independent faith-based film was released where I played the bratty, antagonist. I can be seen in a variety of different student short films with a variety of roles from comedic to dramatic.Commercials - I was part of a long-running Cox Digital telephone campaign. I was also the featured "contestant" in a Tobacco-Free AZ commercial featuring the Phoenix Suns Gorilla on a game show. She also introduced the very popular Verrado Community to AZ residents as a child with a dream. Along with 3TV's Salvation Army's Chirstmas angel model baby, and accompanied Leslie Neilson in a pool safety PSA.Training - I have participated in short film challenges, full length films, several student films, summer theater workshops and acting intensives at the American Academy of Dramatic Arts and Stella Adler in New York and studied privately with on-camera coach Jean Fowler and the wonderful Marla Finn.

Greater Los Angeles Area

This attraction allowed me to perform on the lot of Warner Brothers studio as Regan from the Exorcist. This experience allowed me to improvise, create, and work together with my colleagues and industry professionals to give the best show possible. I had the best time with this cast of people and I hope to continue scaring next Halloween.

Phoenix, Arizona Area

Worked on the national account for McDonald's in Account ServicesWrote television, radio, and print ads; worked with the creative team on messaging concepts Managed three social media accountsAssisted digital marketing manager with comms plan for month long social media campaign Developed strong communication and interpersonal skills enhancing the agency's relationship with clientsCollaborated with the PR team in a specialty tasting event in Phoenix and assisted in organizing and managing dinners at Ronald McDonald House CharitiesCopywriter Internship: **Produced and wrote a radio spot that aired for the McDonald's $1 Sausage Burrito; Nominated for an Addy Award 2017