Michael Lafferty Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

Delivered exceptional customer service by actively engaging with and assisting shoppers, ensuring a personalized and positive shopping experience. Collaborated with the visual merchandising team to strategically position new products, restock items, and implement markdowns to drive sales. Promoted and enrolled customers in the BR Rewards Program and BR Credit Card, consistently achieving an 80% or higher enrollment rate. Processed and fulfilled online orders and in-store pick-ups with speed and accuracy, maintaining high customer satisfaction. Resolved customer inquiries and handled phone calls professionally, directing them to appropriate departments when necessary.

Tucson, Arizona, United States

Provided personalized customer service, engaging shoppers and building lasting relationships to enhance the shopping experience. Promoted new product launches, weekly promotions, and the GUESS List Rewards Program, consistently achieving a 75% or higher sign-up rate. Assisted the management team with visual merchandising, optimizing product displays to boost sales and align with brand standards. Cultivated a loyal customer base by communicating special promotions and product updates via text and email, resulting in repeat business. Processed online orders, merchandise transfers, and in-store transactions efficiently and accurately, ensuring smooth operational flow.

Tucson, Az

Conducted targeted cold calls and sent outreach emails to Farmers agents nationwide, effectively presenting Jointly’s marketing services and generating leads. Coordinated and scheduled meetings and interviews through Calendly, ensuring efficient time management and smooth scheduling for the team. Recruited top candidates from platforms like ZipRecruiter and Indeed for the insurance training program, optimizing the talent acquisition process. Performed a variety of administrative tasks, including organizing company documents using a structured coding system, managing mail and packages, and preparing meeting rooms to support daily operations and ensure seamless meetings. Customized and input data into Monday.com (CRM system) to track leads, manage recruitment progress, and improve communication across teams.

Tucson, Arizona, United States

Managed social media accounts to promote the festival, increasing audience engagement through targeted content and public relations strategies. Collaborated with team members to coordinate event logistics and ensure seamless execution on the day of the festival. Assisted in designing promotional materials and graphics, contributing to a cohesive branding strategy.

Tucson, Arizona, United States

Promoted from Caterer to Banquet Captain, leading teams of 1-3 caterers per event to ensure smooth operations and exceptional service delivery. Managed a range of administrative tasks, including event logistics, coordinating setup and punctual delivery of buffets, and overseeing event breakdown, ensuring all client needs were met. Facilitated communication between clients and staff, resolving any on-site issues quickly and effectively to maintain high client satisfaction. Compiled and reported event outcomes and feedback to supervisors, providing insights for operational improvements and service quality enhancement.

Tucson, Arizona, United States

Created promotional content for print and digital media to effectively promote the fashion show and related events. Greeted and directed guests to their seats during the fashion show, ensuring a smooth and enjoyable experience for attendees. Promoted the event by distributing and hanging flyers across campus and at nearby businesses, increasing visibility and attendance. Worked closely with designers and models to ensure a smooth runway experience, managing fittings and rehearsals. Collected attendee feedback to evaluate the event's success and identify areas for improvement.

Master Of Business Administration - Mba

Bachelor'S Degree, Retailing And Consumer Science