Michael Mak Email & Phone Number

- Lead in delivering the architectural design of enterprise scale, address key technology problems and challenges from technology selection to scalability, availability and performance problem resolution- Manage a team of 4 developers for development and provide ongoing maintenance support for over 200+ servers.- Monitor and track progress of work in the team to ensure delivery according to predetermined plans.- Monitored all aspects of vendor work, administered vendor contracts and… Show more - Lead in delivering the architectural design of enterprise scale, address key technology problems and challenges from technology selection to scalability, availability and performance problem resolution- Manage a team of 4 developers for development and provide ongoing maintenance support for over 200+ servers.- Monitor and track progress of work in the team to ensure delivery according to predetermined plans.- Monitored all aspects of vendor work, administered vendor contracts and ensured vendor quality and dealt with issues as they arose.- Lead the development of new and enhanced features and functions including overseeing the process of gathering requirements and recommendations from the wider business.- Identified areas for improvement within workforce IAM team and established standard procedures for the to support operation and end user in the Club- Mentored teammates providing guidance and motivation on their job and live - Providing 1st line of technical and end-user support for club-wise systems Show less

A leading international provider of enterprise management solutions that delivers high quality business software and services- Lead a team with offshore resource to design and develop automated tests for all existing or new products- Liaise directly with client and end users to resolve difficult technical issues including demonstrating service scalability, enhancing application performance, and providing exceptional support.- A key role of Product Roadmap Committee to design product… Show more A leading international provider of enterprise management solutions that delivers high quality business software and services- Lead a team with offshore resource to design and develop automated tests for all existing or new products- Liaise directly with client and end users to resolve difficult technical issues including demonstrating service scalability, enhancing application performance, and providing exceptional support.- A key role of Product Roadmap Committee to design product roadmap.- Participated in the development, maintenance, performance tuning and quality control for major workflow system, document management system and productivity tools.- Established process improvements in order to increase efficiency and cost savings for R&D teamInterviewing, short-listing and selection for recruitment. Show less

One of Hong Kong's two main electricity generation companies, was the first company to provide electricity in Hong Kong, having run continually since the 19th century.- Participated in sizeable project (over 100+ peoples) to migrate existing CRM system to SAP platform from requirement gathering, development to production rollout with large-scale cutover activities across 50+ systems.- Responsible in areas of requirement gathering, system design, development and testing by using… Show more One of Hong Kong's two main electricity generation companies, was the first company to provide electricity in Hong Kong, having run continually since the 19th century.- Participated in sizeable project (over 100+ peoples) to migrate existing CRM system to SAP platform from requirement gathering, development to production rollout with large-scale cutover activities across 50+ systems.- Responsible in areas of requirement gathering, system design, development and testing by using User-Centered Design, Domain-Driven Design methodologies with Agile approach.- Implemented live document concepts using Test-Driven Development practice to avoid the discrepancies in design, development and test case documents- Lead small team (5 peoples) to revamp Customer Installation System- Provided training to end-user and operator for daily operation. Show less

A largest supplier of Point of Sales (POS) system, Electronic Cash Registers (ECR) and weighting system in Hong Kong.- Analyze and implement a variety of applications such as payment exchange system for octopus cards, - Take-a-number queuing system, custom multi-language printer driver, etc.- Design and develop new Take-A-Number system that provided self-serve queuing service for customer resulting in reduced reception effort over 40%- Research in new technologies for future… Show more A largest supplier of Point of Sales (POS) system, Electronic Cash Registers (ECR) and weighting system in Hong Kong.- Analyze and implement a variety of applications such as payment exchange system for octopus cards, - Take-a-number queuing system, custom multi-language printer driver, etc.- Design and develop new Take-A-Number system that provided self-serve queuing service for customer resulting in reduced reception effort over 40%- Research in new technologies for future development Show less