Michael Mankoff Email & Phone Number

Richardson, Texas, Us

Reporting directly to the Chief Customer Officer, I collaborated extensively with the executive and senior leadership teams throughout the company to drive business strategy throughout the company. Some major responsibilities and achievements include:• Spearheaded the leadership of the company’s most intricate Business Unit, encompassing over 20 diverse product offerings and achieving $650M+ in Annual Recurring Revenue, with a dedicated team of 22 Customer Success Managers and 3 Senior Managers.• Provided comprehensive support for a suite of subscription and transactional product sets, including Payments, Screening, Leasing, Contact Center, and the complete Resident Suite of products.• Conceptualized and executed a pioneering “whitespace” offensive strategy aimed at B2B2C adoption, culminating in a remarkable revenue increase of $12M+ within an 18-month timeframe.• Led the strategic Go-To-Market strategy and beta programming for new resident portal – LOFT, with participation from over 200K units, showcasing positive trends across all relevant Key Performance Indicators to support a successful General Availability product launch.• Established a company-wide Customer Health program, instrumental in driving a 5% Gross Revenue Retention (GRR) improvement year-over-year.• Collaborated in the development and launch of multiple Customer Success playbooks, client segmentation, and long-tail/digital strategies, demonstrating a broad leadership experience across conventional, affordable, senior and student markets in Multi-Family Housing.

Richardson, Texas, Us

Richardson, Texas, Us

• Headed the developed and implementation of the organization’s initial Customer Health/Satisfaction monitoring system, achieving a 20% enhancement in both Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) in six months.• Orchestrated the first Net Promoter Score (NPS) satisfaction survey and established listening posts following implementation and training sessions, setting a new standard for customer engagement.• Led the strategic dismantling and integration of training, implementation, account management and support of Intelligent Lead Management (our CRM system) post-RealPage acquisition, facilitating the products scalability within RealPage ecosystem and surpassing growth targets by adding over 1M+ units in a 24-month period.

Richardson, Texas, Us

Team leader for the product success organization overseeing the 13 Consumer Group software solutions offered to MultiFamily Real Estate customer base.

As a Customer Success Manager for Rainmaker's Multifamily Housing Division, I was responsible for overseeing the Intelligent Lead Management (ILM) software for current clients. This included the implementation of, and continued success of all properties utilizing the ILM Leasing Analytics Dashboard (BI tool) and the ILM Lead Manager (CRM) software. During this time I was able to achieve:- 100% retention of assigned client base- Expand client base 3X through "winning" of pilots and demonstration of value-add- Develop and optimize User Training Program- Optimize outbound marketing collateral- Authored multiple ROI Case Studies for current clients

Boulder, Colorado, Us

• Championed a comprehensive digital media and marketing strategy, encompassing Brand Development & Awareness, SEO best practices, and Grass-roots marketing, unlocking multiple new retailer/distribution channels. • Redesigned company’s Digital and Social marketing channels, optimizing to meet branding standards & company goals, which increased viewership by 600% and engagement following by more than 200%.

Boulder, Colorado, Us

Leeds Social Impact ConsultantVP of Marketing Club - OperationsNet Impact Club

Provided personalized private training to young athletes between the ages of 12-18 years old to improve quarterback skills. • Idea generation: Capitalize on football knowledge and background to fulfill market opportunity to provide affordable training/mentorship program to aspiring young athletes • 100% of clients have achieved desired goals since inception, 50% which received scholarship offers• Business has grown in revenue and profits every year since 2011

Designated to generate all new business, manage 5 outside sales representatives and consult on operating efficiency where necessary.• Marketed, interviewed and trained new and current staff members which led to increased operating efficiency within the organization o Increased production 10% in first year, in addition to cutting costs by 5%• Implemented controls to facilitate management’s decision makingo Created company valuation report, new commissions receivable report, and call volume tracking system

San Francisco, California, Us

AREA PROCESSING MANAGERLed production and performance of the Central Texas Area Loan Document Specialists.• Charged with increasing operating efficiency of teamo Decreased average processing time from 40 days to 25 days (Company average 35 days)o Implemented controls that enabled LDS’s average loan pipelines to be greater than company expectationsLOAN DOCUMENT SPECIALIST 4Led fulfillment process of residential mortgages by working with customers, title & insurance companies, as well as origination and closing departments to facilitate loan closings for the state of Texas.• Average loan pipeline held over $15 million at any one time, 150% more than expected by management• Central Texas leader in loans funded in consecutive months several times throughout the year• Top 5% in company with 93% customer loyalty scores (Customer satisfaction)

Developed all marketing materials including but not limited to: Business Cards, Brochures, and Flyers. Also participated in many marketing discussions with company's lead executives. The company saw gains in gross revenue every year since implementation of marketing materials.

Washington, District Of Columbia, Us

My team and myself completed an exhaustive study of the desired targeted market for API. Over an 18 week period we thoroughly analyzed the industry as a whole, and developed a marketing plan that culminated in a presentation at the chief executives of some of the biggest energy companies in the world. Some of the marketing materials still used today came from creative briefs presented from this project.

Master Of Business Administration (M.B.A.), Marketing And Finance

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Marketing