Michael Manni

Michael Manni Email and Phone Number

Customer Success Manager with expertise in CRM @ Aurium
concord, ontario, canada
Michael Manni's Location
Toronto, Ontario, Canada, Canada
Michael Manni's Contact Details

Michael Manni personal email

About Michael Manni

I lead customer success operations and compliance activities for designated clients in the healthcare sector. With over 7 years of experience in customer care and sales, I have developed strong skills in customer relationship management (CRM), problem solving, and hospitality.I am passionate about delivering high-quality service and solutions that meet and exceed client expectations. By conducting accounting analysis, creating SOPs, navigating price restructurings, and spearheading process improvements, I have contributed to increases in revenue and a streamlined debit/credit reconciliation process for key accounts. My goal is to leverage my non-traditional background and unique lens to uncover methods and opportunities that generate strategic results.

Michael Manni's Current Company Details
Aurium

Aurium

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Customer Success Manager with expertise in CRM
concord, ontario, canada
Website:
aurium.ca
Employees:
1
Michael Manni Work Experience Details
  • Aurium
    Order Management Specialist
    Aurium Nov 2023 - Present
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  • Probus Logistics
    Manager, Customer Success
    Probus Logistics Jun 2022 - Aug 2023
    Richmond Hill, Ontario, Canada
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  • Accuristix
    Customer Care Associate
    Accuristix Mar 2017 - Mar 2022
    Toronto, Canada Area
    • Lead customer success operations and compliance activities for third-party healthcare logistics provider and designated clients.• Conducted accounting analysis, created SOPs and navigated price restructurings for key accounts that generated a 3% increase in revenue.• Spearheaded client shift to 3rd party provider to manage returned products and streamlined debit/credit reconciliation process.• Assisting key resource-draw client with internal migration to SAP.
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  • Bass Pro Shops
    Sales Associate
    Bass Pro Shops Mar 2015 - Jun 2019
    Vaughan, Ontario
    • Consistently exceeded sales quotas for products and accessories.• Built strong customer base through personalized product guidance, solutions development and purchase follow ups.• Evaluated industry and seasonal market trends to forecast product ordering.
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  • The Duke Of Devon
    Manager
    The Duke Of Devon Feb 2013 - Mar 2014
    Toronto, Canada Area
    • Oversaw operations of 280-seat restaurant with gross annual revenue of $4.9MM.• Developed and implemented market penetration strategies that achieved a 10% YOY sales increase and 2% increase in operating income.
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  • Hard Rock Cafe
    Supervisor & Service Team Lead
    Hard Rock Cafe Apr 2007 - Feb 2013
    Toronto
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Michael Manni Skills

Budgets Customer Service Microsoft Office Social Media Hotels Sales Marketing Restaurants Event Planning Hospitality Management Catering Strategic Planning Account Management Hospitality Customer Satisfaction Management Public Speaking Analysis Program Management Budgeting Hotel Management Third Party Logistics Leadership Teamwork Customer Relationship Management Inventory Management Conflict Resolution Revenue Analysis English Creative Problem Solving French Product Ordering Problem Solving Market Penetration Warehouse Management Systems Communication Smart Serve Order Processing Relationship Building Easily Adaptable Strategic Initiatives Interpersonal Skills

Michael Manni Education Details

Frequently Asked Questions about Michael Manni

What company does Michael Manni work for?

Michael Manni works for Aurium

What is Michael Manni's role at the current company?

Michael Manni's current role is Customer Success Manager with expertise in CRM.

What is Michael Manni's email address?

Michael Manni's email address is mi****@****ail.com

What schools did Michael Manni attend?

Michael Manni attended Humber College, University Of Toronto, Yorkville University.

What are some of Michael Manni's interests?

Michael Manni has interest in Social Services, Children, Environment, Education, Outdoor Recreation, Human Rights, Animal Welfare, Arts And Culture, Fishing.

What skills is Michael Manni known for?

Michael Manni has skills like Budgets, Customer Service, Microsoft Office, Social Media, Hotels, Sales, Marketing, Restaurants, Event Planning, Hospitality Management, Catering, Strategic Planning.

Who are Michael Manni's colleagues?

Michael Manni's colleagues are Peggie Gingras, Eric Wiles, Dave Warneke, Dominique Breton, Lorna Murphy.

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