Michael Marchand Email & Phone Number

Kitchener, Ontario, Canada

Ontario, Canada

Production Manager with 10 years of sign industry experience specializing in large format print production. Expert in digital textile manufacturing, both direct to fabric and dye sublimation. Oversee daily operations of the textile department while adhering to lead times and ensuring the highest quality products. Strong stakeholder communications and dedication to maintaining outstanding customer relations. Achieved a Bachelor of Fine Arts in New Media from Ryerson University. - Act as… Show more Production Manager with 10 years of sign industry experience specializing in large format print production. Expert in digital textile manufacturing, both direct to fabric and dye sublimation. Oversee daily operations of the textile department while adhering to lead times and ensuring the highest quality products. Strong stakeholder communications and dedication to maintaining outstanding customer relations. Achieved a Bachelor of Fine Arts in New Media from Ryerson University. - Act as the first point of contact for customer inquiries and sales. - Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.- The emphasized product features are based on an analysis of customers’ needs.- Answered customers’ questions regarding products, prices, and availability.- Oversee the daily production of flags and textile-based products, including finishing and quality control.- Provide helpful solutions and recommendations for clients’ advertising needs. - Prepare quotations from purchase orders, edit and review proofs, and send customer invoices. - Prioritize work assignments based on lead times, company workload, machine capability, and client needs. - Complete daily and weekly maintenance on up to three large format printers (D-Gen Teleios Grande H6 & Mimaki JV5 320S).- Repair and troubleshoot mechanical and network-related issues for all large format printers.- Attend annual trade shows and conferences to maximize inbound sales and gain clientele. Show less

Orangeville, Ontario, Canada

- Track and maintain orders ensuring accurate and timely delivery of products to customers. - Review customer requirements and complete design based on the level of detail provided by the customer either directly or through owner input.- Provide professional customer service correspondence through email, in person or phone. - Record customer logs and interact with clients directly.- Operate digital printing equipment to create high-quality print copies from a variety of source… Show more - Track and maintain orders ensuring accurate and timely delivery of products to customers. - Review customer requirements and complete design based on the level of detail provided by the customer either directly or through owner input.- Provide professional customer service correspondence through email, in person or phone. - Record customer logs and interact with clients directly.- Operate digital printing equipment to create high-quality print copies from a variety of source files. - Troubleshoot printer issues and perform minor repairs and routine equipment maintenance through software or hardware. Show less