Michael Marino Email & Phone Number

Chandler, Az, Us

Phoenix, Arizona, United States

•Oversee a team of guest services representatives to ensure exceptional customer service delivery•Serve as a point of contact for guest services staff, addressing questions, concerns, and providing guidance as needed•Handle escalated guest issues and complaints, resolving them effectively and efficiently

Phoenix, Arizona, United States

•Provide exceptional customer service to guests attending events at Chase Field•Resolve guest concerns and complaints promptly and professionally•Familiarize guests with stadium amenities, concessions, and facilities•Uphold stadium policies and procedures to ensure safety and security of all guests

Phoenix, Arizona, United States

• Interact directly with fans on day-to-day sales inquiries, problems, or concerns.• Present guests with event information, venue policies, event schedules, seating arrangements, and various pricing for Suns games, Mercury games, and any events held at Footprint Center.• Conduct sales using TM1 Sales, Archtics, and Ticketmaster Host ticketing systems.• Negotiate guests' complaints by providing seating accommodations and solutions to ensure customer loyalty to the franchise.• Troubleshooted event/game night issues and digital ticketing issues within the Phoenix Suns and Ticketmaster apps.

Scottsdale, Arizona, United States

• Provide daily office and event support under the direction of the Director of Baseball Operations • Assist with hiring, scheduling, and training of Guest Service Agents, Cactus Crew, and Fun Field• Perform set-up, execution, and breakdown of events• Work closely with Guest Service Agents to ensure guest needs are met• Assist with equipment and uniform inventory