Michael Marino Email & Phone Number

Chandler, AZ, US

Phoenix, Arizona, United States

• Oversee a team of guest services representatives to ensure exceptional customer service delivery
• Serve as a point of contact for guest services staff, addressing questions, concerns, and providing guidance as needed
• Handle escalated guest issues and complaints, resolving them effectively and efficiently

Phoenix, Arizona, United States

• Provide exceptional customer service to guests attending events at Chase Field
• Resolve guest concerns and complaints promptly and professionally
• Familiarize guests with stadium amenities, concessions, and facilities
• Uphold stadium policies and procedures to ensure safety and security of all guests

Phoenix, Arizona, United States

• Interact directly with fans on day-to-day sales inquiries, problems, or concerns.
• Present guests with event information, venue policies, event schedules, seating arrangements, and various pricing for Suns games, Mercury games, and any events held at Footprint Center.
• Conduct sales using TM1 Sales, Archtics, and Ticketmaster Host ticketing systems.
• Negotiate guests' complaints by providing seating accommodations and solutions to ensure customer loyalty to the franchise.
• Troubleshooted event/game night issues and digital ticketing issues within the Phoenix Suns and Ticketmaster apps.

Scottsdale, Arizona, United States

• Provide daily office and event support under the direction of the Director of Baseball Operations
• Assist with hiring, scheduling, and training of Guest Service Agents, Cactus Crew, and Fun Field
• Perform set-up, execution, and breakdown of events
• Work closely with Guest Service Agents to ensure guest needs are met
• Assist with equipment and uniform inventory