Responsible for leading the New Product Introduction Program for the Nokia Data Collection and Analytics Platform (DCAP) and the Nokia Flexi Zone Small Cell solution for the Nokia Verizon account.► Reduced project costs by 39% by setting up an offshore team to introduce and validate new Nokia DCAP software releases in the Verizon network.

► Responsible for strategy, development, sales, and support for a cloud-based Software-as-a-Service (SaaS) data analytics and reporting application developed on AWS cloud services (Amplify, AppSync, Cognito, Lambda, Route 53).► Led the acquisition of a productized service company focused on designing and hosting websites for restaurants and hotels. Responsible for business development, operations, and managing an offshore team of website developers.

Responsible for preventing executive-level customer escalations by listening to the voice of the customer to assess risk and identify issues before they were escalated, and when prevention was not possible, to implement resolution action plans. Ensured customer issues had the correct sense of urgency within Nokia to drive resolutions.► Led Customer Support operations for new technology trials of Nokia 5G solutions in Latin America► Mobilized Nokia resources to resolve gating issues for Tier-1 operator 5G rollouts.

► Responsible for the post-sales Care Business for the US Cellular Account.► Primary customer advocate driving US Cellular priorities within Nokia.► Key activities included contract management, business planning, profit & loss responsibility, customer relationship management, service delivery, technical support management, escalation management, and performance reviews.► Coached Project Managers and Technical Managers

► Created and led the PMO responsible for Care project service delivery in North America► Standardized processes, tools and reporting across all Care service delivery projects► Coached and developed the team of Customer Project Managers

► Managed all Care Customer Projects for a major U.S. wireless operator account► Key activities included negotiating project scope and acceptance criteria, issue management and resolution, and cross-functional resource forecasting and management

► Managed customer trial projects to demonstrate Nokia's deployment readiness► Managed the deployment and operations of a UMTS/GSM showcase network

► Managed three multi-national R&D software development projects► Led and managed a staff of 20 Software Engineers► Coached new Team Leads on project management and leadership skills

► Developed and tested real-time, embedded software► Experience across the full software development lifecycle (SDLC)► Nokia technical expert at customer meetings in Asia and Latin America► Instructed UML Software Design training in the United States and Europe