Michael Mattera Email & Phone Number

Belmont, Nc, Us

Manage two Surveillance teams for two broker/dealers (LPL Financial and UVEST Financial Services). Supervise 16 Surveillance Analysts. Trained and developed newly hired analysts.Hired new staff to establish an LPL Surveillance team in Charlotte focusing on advisors located in financial institutions. Established annual goals for staff and evaluated performance at mid-year and year-end. Developed action plans to improve performance.Developed various Compliance policies and procedures.Played an integral role in the development and delivery of Compliance training to advisors through the National Sales Series and the Annual Compliance Meeting.Provide reports for senior management including staffing, resource planning, monthly statistical reporting of Surveillance, and reports for Risk Management.Improved and streamlined Surveillance procedures and tasks. Reduced staffing needs by improving efficiencies and reducing redundancy.Developed effective Compliance Surveillance and reporting systems including a 1035 exchange report, multiple complaint report, concentration position report, and active trading report.Participated in FINRA and SEC home office exams and developed plans of action to address deficiencies.Committee member for 3012 (Supervisory Controls) to review the firms supervisory procedures, ensure proper controls are in place, and modify the firms procedures where the testing and verification process identifies the need for such action.Working knowledge of Variable Annuities, Fixed Annuities, Mutual Funds, Equities, Options, Fixed Income Products, REITs, Alternative Investments, UITs, and other securities and insurance products.Excellent oral and written communication. Provide proposals and recommendations to senior management on new processes or modifications to current Compliance procedures.

Effectively responded to regulatory inquiries and subpoenas.Researched and responded to written and verbal customer complaints.Conducted timely, and in-depth investigations of regulatory and firm violations.Identified and reported trends in complaints to senior management.

Provided principal approval of new business and daily trading activity from advisors.Reviewed daily incoming/outgoing electronic communications to ensure they were in compliance with industry and firm guidelines.Conducted branch office exams.Reviewed and approved advertising and sales literature used by financial advisors.

Duties included contacting clients regarding pending Corporate Actions, inputting client instructions, reviewing and verifying client instructions that have been submitted by team members, settling client disputes, and answering internal questions regarding different offers.Monitored and reviewed firm exposure due to pending Corporate Actions.Prepared and compiled daily Corporate Action cutoffs, reverse splits, and stock split report for the firm.

Duties included exercising client's employee stock options. Ensuring that the entire process was seamless for the client. Maintained daily contact with corporate administrators to ensure all processes were followed properly and shares delivered on time.Reviewed all written communications prior to being sent to customers.

Placed equity, option, and mutual fund trades for clients.Educated clients regarding company and industry regulations associated with trading.Assisted team leader in leading and developing new associates and handled escalated issues from staff.Reviewed daily trade blotter for the firm to ensure Compliance rules and regulations were followed.Assisted Legal with responding to customer complaints via e-mail and direct mail.Resolved client trade disputes and reconciled trades during system outages.

Managed and trained 15 employees. Coordinated and setup for banquet functions to accommodate up to 1,500 people. Evaluated employee performance and assisted in the direct recruitment of new employees.

Prepared and organized retirement plans and asset allocation for clients. Maintained accurate records of clients and managed all fund transfers. Assisted with various office tasks related to client accounts.

Business Administration, Finance

Activities and Societies: Pi Kappa Alpha

Education record