Michael Mazzo Email & Phone Number

• Global Help Desk - provide remote support for users, computer hardware and software, including printing and networking issues. Installing and configuring MS Office, email, Windows operating systems, Mac OS X and support wireless and mobile devices. Also work with Active Directory, SCCM and Azure AD• Provide support for support for cross media equipment and support of all technology deployed at a specified location and other offices.• Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of PC or workstation software for end-users.• Work with various ticketing systems like Salesforce and EasyVista.• Senior Field Technician - Onsite trouble shoot hardware/software, networking wiring (LAN wiring / electrical, etc.), satellite communications, telecommunication equipment and phone systems such as POTS (analog) phone systems and VOIP.• Support staff for reporting news in various formats, text, audio, photos and video.• Work with the Telecom team on system admin changes, working with broadcast engineers on routine maintenance/installations, tracking assets and maintenance of asset records.• Worked on various projects pertaining to breaking news, office relocations and special events like Olympics, G8 Summits, Republican and Democratic Conventions• PC/Workstation Software configuration, troubleshooting and imaging workstations.• Self-starter with the ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environment• Proven ability to work in a team environment• Communicate effectively and professionally• Small Business Services – providing support for Windows Servers, configuring and installing Active Directory, users’ computers, printers and network resources.• Point of Sales systems• Install and configure security camera systems• Imaging client computers and servers, familiar with Acronis, AOMEI Backupper and Macrium Reflect• Manage Cloud backup• Work with dental software including Dentrix, Open Dental, CareSoft products and Dentrix.• Work with 3D imaging devices such as VATech and Sidexis.• Current Certifications: MCSE, MCSA, A+, Net+, Security+, CBNT, CIW, Apple Certified Support Professional (ACSP) 10.7 OS • Ham Radio License - KO4MEZ

Listed skills include Technical Support, Comptia, Os X, Mcsa, and 22 others.

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  Senior Technician

  Associated Press

  Oct 1980 - Present

  AP Global Support