Michael Mcalevy Jr Email & Phone Number

Atlanta, Georgia, US

Managing all aspects of Pre-Sales (qualify deals, SOW creation, other), design, new process creation, documentation, and integration of Pindrop products into: Client telephony (Carrier (Verizon, AT&T, Bandwidth, Lumen, other), IVR/IVA, contact center (Cisco, Avaya, Genesys)) and/or CCaaS provider networks (Five9, Amazon Connect, Genesys, NICE, other)

Atlanta, Georgia, US

Lead role with focus on emerging technology first to market implementation. Creating process and documentation surrounding first time implementations.

Atlanta, Georgia, US

Responsible for aspects of delivery process quality, documentation, business objectives, ROI, and relationships both from the executive customer relationship to the internal inter-team coordination for rapid and efficient delivery of Pindrop Products (SaaS and on premise models).Served also as Engagement Manager for managing current clients.

Atlanta, Georgia, US

In addition to Managing the teams:- Role of Executive delivery sponsor for customer accounts responsible for Executive level updates and issue mitigation, thus optimizing time to revenue. - Participated in focus group to optimize go to market process for new product.

Atlanta, Georgia, US

Co-Managing one of 2 teams of Solutions architects. Our team focus is on strategic partnerships with customers and vendors alike.Also maintaining the technical role of architecting and integrating the Pindrop solution in client data centers. This involves client interaction to understand all requirements, gathering input, creating a design for the solution.

Atlanta, Georgia, US

Architecting and integrating the Pindrop solution in client data centers. This involves client interaction to understand all requirements, gathering input, creating a design for the solution and then deploying that solution. This solution includes elements of SIP, LINUX, Networking, Network security, TAPs and Aggregation, Python Scripting, Chef and JSON.

Lombard, IL, US

• Acquisition by NewNet, continue role in Project Manager / Sr. Engineer position.Accomplishments:
• 2012 – Recognition for 5.5 week design, migration, and build of entirely new LAN, with firewalled Data Center, DMZ, Procured ISP, and implementation coordination of VoIP PBX with a deadline of 6 weeks and initial.

Espoo, Southern Finland, FI

• Divestiture to NSN, continue role in Project Manager / Sr. Engineer position.
• Project Manager/Managerial – scheduling, training plans, career path development for direct reports. Manage all Technical Operations projects
• Business Relations Management - working with Business and Legal teams in SLA contract development for customers
• Enabling Technologies - Continually Research new systems, interface with 3rd party vendors (including contracts), Compile/Present Systems design overviews
• WEB Development - Design tools/software automation of redundant tasks for specialized functions particular to Call Center
• PBX/Telephony - Mitel 3300 MXE VoIP PBX Full Implementation and Administration (ACD call distribution (phone, Email, and IM), PrairieFyre Statistics, Soft Phone)

Chicago, Illinois, US

• Project Manager/Managerial – scheduling, training plans, career path development for direct reports. Manage all Technical Operations projects
• Business Relations Management - working with Business and Legal teams in SLA contract development for customers
• Enabling Technologies - Continually Research new systems, interface with 3rd party vendors (including contracts), Compile/Present Systems design overviews
• WEB Development - Design tools/software automation of redundant tasks for specialized functions particular to Call Center
• PBX/Telephony - Mitel 3300 MXE VoIP PBX Full Implementation and Administration (ACD call distribution (phone, Email, and IM), PrairieFyre Statistics, Soft Phone)
• Documentation Management (TL9000 Telecom standard (sequel to ISO9000/ISO9001)Accomplishments:

Chicago, Illinois, US

• Interfaces with Customer base - External Service Providers (Sprint-NEXTEL, NII, Others World Wide), Product 3rd party vendors for all supported systems, Internal Development engineers
• Accomplish Software deployment, onsite and/or remotely including Engineering (creating/testing) of Processes and Procedures, Write technical Methods of Procedure (MOP) to Motorola Standards, Execute system upgrades
• 24/7 support critical outage, system recovery, and other technical support of customer systems: UNIX (SUN OS, System V) on SUN Enterprise servers, Informix SQL for database services, IP network with Cisco routing.
• 2001 Q3 Sector Wide Customer Satisfaction Award for development of WEB based CGI application which call center engineers follow step-by-step active problem solving script. Added value to information gathered from.
• Created Programs/Scripts to execute patch software installs, increasing upgrade cycle time by 43%, and reducing human error factor by 80%

Chicago, Illinois, US

• 2nd level support System Administrator U.S. Network Services.
• Administrator of customer infrastructure and automated UNIX System V systems designed to configure and activate customer networks and 2-way radio communications. This required 24/7 coverage, System V UNIX maintenance.

Chicago, Illinois, US

• Cellular Manufacturing and product development.
• Involved in the operation of manufacturing circuit component for cellular handsets, and product BETA production. Specifics were working primarily with microchip and component placement equipment. Interface with product.

Bachelors Of Professional Studies, Computer Science

Business And Technical Training

Masters Certificate It Project Management, Project Management