Michael Mcdermott Email & Phone Number

Detroit, MI, US

Greater Detroit Area

• Sun Communities and Sun Outdoors is a nationally recognized brand within the hospitality and residential property management industries. At Sun there is something for everyone from luxury resorts and exclusive 55+.
• Lead all aspects of talent acquisition throughout the recruitment life cycle, including developing sourcing strategies, identifying candidates, and creating job descriptions.
• Managed between 25 to 30 open job requisitions containing upwards of 50 positions at one time. Many job requisitions contained multiple openings.
• Conducted between 8-12 candidate interviews and phone screens per day with both new hires and internal team members seeking promotional opportunities.
• Published internal and external job requisitions for a diverse array of career openings at our corporate office, hospitality resorts, and manufactured home communities.
• Career opportunities include fields related to: accounting and finance, food and beverage, guest services, IT and data security, human resources, maintenance, property and resort management, real estate development.

Garden City, MI

• Starting in August 2018 and continuing through the November 6th midterm election cycle I was a Field Organizer for the Michigan Democratic Party in the greater Metro-Detroit Region.
• Successfully helped elect the Democratic slate of candidates including Gretchen Whitmer and Garlin Gilchrist for Governor, Debbie Stabenow for US Senate, Rashida Tlaib for Congress, Dana Nessel for Attorney General.
• Successfully helped elect the Democratic slate of candidates including Gretchen Whitmer and Garlin Gilchrist for Governor, Debbie Stabenow for US Senate, Rashida Tlaib for Congress, Dana Nessel for Attorney General.
• Worked cooperatively with local party activists, leaders, and campaigns to achieve shared goals and grow local Democratic infrastructure.
• Recruited, trained, and retained volunteers to engage voters in meaningful conversations about the Democratic vision for Michigan, and our candidates for federal, state, and local offices.
• Established and managed a campaign field office and staging locations in the Metro-Detroit region.

Farmington Hills, MI

• Have you ever dreamed of owning your own business? As a Trusted Advisor and Agency Ownership with Allstate you can make small business ownership a reality.Allstate Trusted Advisors control the full equity stake in a.
• Proactively source, engage, and qualify candidates for Allstate Agency ownership.
• Web-based sourcing campaigns created through Career Builder, LinkedIn, Monster, The Ladders, Wall-Street Jobs and Zoom Info.
• Candidates are also sourced as they apply through our corporate webpage, allstateagent.com.
• Manage candidate profiles in our Applicant Tracking System, Talent Connection ATS.
• Ensure that sourced and contacted agency ownership candidates align with the business model and market strategy of Allstate.

Northville, MI

• Accomplishments:
• Consistently exceed and surpass sales targets for new consumer and business wireless account growth. Target volume averages between 20 and 30 new accounts per month.
• Customer Satisfaction Survey (C-SAT) rating of 100% or greater each month between December 2013 and present. Targeted goal to 100% is that 70% of all customers worked with rate their overall, in-store customer.
• Customer Satisfaction Survey (C-SAT) rating of 100% or greater each month between December 2013 and present. Targeted goal to 100% is that 70% of all customers worked with rate their overall, in-store customer.
• Received a passing score on each monthly corporate audit conducted by district field management team. Complied with all government and corporate operational guidelines and procedures in each monthly audit.Job.
• Front-line customer service representative and sales consultant.

Garden City, MI

• Accomplishments:
• Increased store's monthly Customer Service Index score from 56% in May to 78% by the end of October; number measures total customer satisfaction from customer survey. Required 70% satisfactory score.
• Simultaneously improved store's overall customer service performance, while managing to reduce labor and payroll expenses through development of new associates.Job Description:
• Interfaced directly with customers to provide service that ensured… Show more Accomplishments:
• Interfaced directly with customers to provide service that ensured the highest level of satisfaction.
• Driven to ensure that the customer experience provided daily by all associates went above and beyond customer's expectations. Ensured that my team and I were providing an experience positioned to gain long-term.

Canton, Michigan, United States

• Accomplishments:
• Maintained monthly Customer Service Index score at or near 85%, above the companies minimum required score of 70%.
• After completion of management training program I was promoted to an Assistant Store Manager in May 2012.Job Description:
• Interfaced with store clientele. Provided a superior customer experience that went above and beyond the current transaction; working to win customer loyalty for future business with individual store… Show more.
• Interfaced with store clientele. Provided a superior customer experience that went above and beyond the current transaction; working to win customer loyalty for future business with individual store location and the.
• Store leadership position with the responsibility of collaborating and leading fellow team associates on a given shift rotation.

Canton, Michigan, United States

• Accomplishments:
• Promoted to an in-store leadership position as a Shift-Supervisor in August 2009.Job Description:
• Interfaced with store clientele on a daily basis. Provided a superior customer experience that went above and beyond the current transaction; working to win customer loyalty for future business with individual store.
• Merchandised entire retail-store in accordance to company guidelines and procedures.

Master Of Management, Human Resources Management And Services

In December 2014 I completed my graduate program, obtaining a Masters of Management with academic focus on Human Resource Management from.

B.A. Communication Studies, Communication Studies With Academic Focus On Small Group And Organizational Communication

I graduated in August 2011 with a B.A. in Communication Studies from Wayne State University, Detroit, MI, USA. Wayne State University is a.

Liberal Arts And Sciences/Liberal Studies

I attended Schoolcraft Community College in Livonia, MI. I attended Schoolcraft Community College right out of high school, from August of.

High School Diploma

Activities and Societies: Plymouth Canton Educational Park nationally renowned, award winning musical arts program. I participated in the.