Michael Mcglashan Email & Phone Number

Sefton Park, Sa, Au

Striving to deliver exceptional customer sales and service outcomes for our Brand. Michael is accountable for leading +2000 passionate “Retailians” across 140 stores, focusing on team culture, performance management, and resource optimization.

Adelaide, Australia

General Manager Retail TLS SA/WA

Adelaide

My primary role is to develop and manage the consumer sales programs and operations team to implement and deliver sales and customer service objectives. Identify gaps in the current national program of work and build alternate revenue generating opportunities, whilst developing and maintaining effective internal and external channel partner relationships. My role is to assist Telstra Country Wide (TCW) to meet and exceed its overall sales revenue targets through:• Leading and… Show more My primary role is to develop and manage the consumer sales programs and operations team to implement and deliver sales and customer service objectives. Identify gaps in the current national program of work and build alternate revenue generating opportunities, whilst developing and maintaining effective internal and external channel partner relationships. My role is to assist Telstra Country Wide (TCW) to meet and exceed its overall sales revenue targets through:• Leading and executing TCW's consumer sales strategy.• Liaise and negotiate TCW's channel requirements within the Telstra Consumer channels group.• Provide sales leadership and functional direction to TCW's regionally based Commercial Specialists and Area General Manager (AGM) teams.• Lead a sales and operations team to help scope, create, develop and execute new sales opportunities.• Develop strategic direction for each key TCW sales initiative.• Allocate and continuously review sales targets for individual team members in line with overall Telstra sales targets and business direction.• Review opportunities and engage with relevant stakeholders to leverage and align their business plans to maximize profitable growth of Telstra products and services across activation and retention.• Recommend relative investment and resource allocation to sales programs such as Strikeforce and Temp Kiosk to support the achievement of operational targets.• Achieve individual sales targets against core budget measurements. Show less

My primary role was to drive broadband sales, corporate and customer relations, event management, down to product training. I built and delivered sales opportunities across internal Telstra and the external dealer/retail channels. I worked across all levels from Executive Director to sales staff to set and deliver BigPond sales strategies and target achievement by product, by region and by state.I was promoted to the position of National Sales Manager for BigPond in late 2007, a… Show more My primary role was to drive broadband sales, corporate and customer relations, event management, down to product training. I built and delivered sales opportunities across internal Telstra and the external dealer/retail channels. I worked across all levels from Executive Director to sales staff to set and deliver BigPond sales strategies and target achievement by product, by region and by state.I was promoted to the position of National Sales Manager for BigPond in late 2007, a position I held until September 2008. Show less

Retail Buyer

Associate Diploma 3 Years, Marketing

Hsc

Leadership Skills, Negotiation Skills, Communications Skills 1 & 2, Presentation Skills, My Mentor P