Streamlined the complex U.S. Treasury regulatory compliance (Anti-Money Laundering Act, U.S. Bank Secrecy Act and Patriot Act) for the cash supply chain management services provided among both financial institutions and retailers. The result eliminated submission errors and increase speed of partnership revenues.Led and implemented cloud based call center Interactive Voice Response and VoIP systems. Led and implemented a world class security platform specifically designed for the secure exchange and storage of highly confidential documents using TLS 1.2 AES 256-bit encryption. All data is encrypted in transit and at rest. Introduced and deployed a managed services company for network communications reducing costs by 15%.Created weekly status reports containing key metrics for compliance documents and contract administration.

Appointed to lead the U.S. IT infrastructure group supporting business lines within the U.S., Canada, and Middle East for over 350 locations to improve system/network availability, information security, reduce costs and respond quicker to business/client needs . Established collaboration/communication protocols when coordinating application implementations, unique networks and variation of regulations by business line. Managed expense reductions for in-house data centers and SAS deployments. Led disaster recovery planning/testing, security penetration testing, database management, mobility solutions, MPLS/DIA/DSL/Cable networks and data security solutions/policies to protect the company and its clients’ confidential information. Developed and aligned business and IT roadmaps. This harmony resulted in effective policies, security programs, and project priorities. > Obtained 100% availability for critical application due to cost effective redundancy.> Designed metric dashboards for infrastructure activity resulting in capacity/planning. > Implemented proactive budget controls. > Established key Run Books for cross-training and incident response/resolution.> Led implementation of CRM systems linking, client support, sales AR/AP system integration.> Established strategic alliances, expanding innovative product offerings. > Negotiated contracts with key partners, driving existing costs lower. > Leveraged VoIP/Video networks to reduce LD and reduced travel expenses. > Implemented transition to Office 365 for email, collaboration, data storage for CA business line.> Reduced storage needs by implementing third party for anti-spam/malware and email archiving. > Produced monthly key performance statistics and Infrastructure Project Roadmap status.SpecialtiesIT Product Life-cycle Management, Transaction Payment Systems, BI Solutions, CRM Applications, Project Management, Strategic Thinker, Outsourcing Experience, and Effective Contract Negotiator.

Appointed by CEO to lead innovation strategy throughout product/solution life cycle, product P&Ls, marketing content placement, competitive analysis, and collaborations with IT, business operations, sales, value-chain partners and vendors. Successfully introduced and implemented a new solution for check imaging that led to increasing significant revenue/retention efforts with the financial institution sector. Established financial institution partnerships for in-store credit with the smart safe product line allowing retail sector to invest their cash sales while cash remained in their smart safe. Led the outsourcing transition from in-house smart safe manufacturing to a selected partner resulting in over $12M annual savings. Created partnerships with selected major smart safe manufacturers to be safe brand neutral increasing smart safe revenue opportunities. Developed questionnaires and client focus groups that led to identifying how we win the business, market/industry trends, competitive SWOT analysis, and separating "the noise" to develop client meaningful service offering enhancements.

Initially hired as Regional Sales Manager to lead the central sales region (9 states) which resulted in increasing regional revenues to $8M/annually. Promoted to lead national sales team for banking targets growing revenue from $80M to $110M. Managed highly skilled account team for top 10 financial institutions. Assigned sales stakeholder of CRM system transition from Salesforce to Siebel. Championed new sales approach and appointed leader of company-wide product solution training classes. Sales training focused on four segments: Effective use of CRM System, Know Your Customer, Identify Pain Points, and Improving proposals with appropriate Value Justification models. Redesigned and improved sales reporting and tracking, eliminating commission errors and creating quality revenue benchmarks. Added assignment to manage a new independent analytical group – Cash Logistics Consulting with retailer engagements that involved enhanced retail to bank cash management process flows.