M. Alexander Mero, M.P.A. Email & Phone Number

Kew Gardens, New York

• Compile, update, and file data necessary for all respective reports and the data dashboard.• Working in coordination with the Women’s Business Center (WBC) Deputy Director on required reports, audit preparation, and measuring metrics and outcomes of 700+ clients.• Write, update, and translate documentation including standard operating procedures, internal forms, and government and private grant proposal applications. • Preparation, execution, and marketing of events in coordination with the business services team.• Advising community members that are seeking information on business planning and operations. • Coordinating with consultants to optimize services to these clients.• Develop new programs/services based on RFP requirements in coordination with the CEO and Deputy Director.• Reviewing business programs’ needs to prioritize specific tasks and workflow.

New York, New York, United States

In addition to the previous tasks I also:• Work with HR and Facilities to onboard and offboard individuals to the organization.• Coordinate with IT Technicians and other staff to resolve operational and technical issues.

Greater New York City Area

Same as previous position

Greater New York City Area

Operations Analyst – Temp through Atrium Staffing • Provided inventory management, reporting and logging on high-value and low-value equipment for various audiences.• Served as primary vendor and procurement specialist for hundreds of OSF-US staff in NYC, DC, and Baltimore as well as globally co-located staff.• Used specialized knowledge to configure, operate, and manage hardware assets.• Communicated with and worked collaboratively across all internal departments.• Communicated directly with high-level individuals and external vendors to resolve issues.• Served as primary point of contact for mobile accounts and users.• Participated in advocacy meetings and internal enrichment activities.• Developed and improved systems for software licensing, inventory management, and staff training.• Worked with e-waste organizations to responsibly recycle archaic technologies.• Assessed needs of mobile users and information systems.

Cuny Baruch College - Marxe School Of Public And International Affairs

Washington D.C. Metro Area

• Provided meeting management and support for weekly staff meetings, Collective Action Table (CAT) meetings and assisted with EA membership meeting logistics.• Interacted with external parties to establish dialogue, advocacy efforts, and coalition building across national organizations which service the Boys and Men of Color (BMOC) field. • Researched areas of interest, joined convenings/conferences and interviewed guests to inform Collective Action Table work.• Analyzed, updated, and managed internal CAT operations, strategy, and alignment process.• Serviced Executives’ Alliance (EA) members, facilitated funder dialogue, and balanced expectations of EA member organizations.• Ran data collection and landscape analysis of health and mental hygiene field for BMOC, synthesized health equity research from secondary and tertiary sources to develop capstone.• Memo and agenda drafting for internal and external stakeholders.• Led portions of weekly staff meetings and events as necessary.• Liaised and Forged relationships with executive directors of philanthropic and non-profit organizations with community leaders to expand reach of the organization.• Provide logistical and event planning support for major events organization events and conferences.

Greater New York City Area

• Provided support and training for IO Education software suite for over 50% of New York City Schools Public School and dozens of independent school across the United States.• Trained new Support Specialists in person and by webinar.• Scheduled and managed trainer’s professional development calendars.• Primary point of contact for elementary school principals, administrators, and teachers, lead elementary school account representative and course builder.• Led a team of specialist to implement new school/course-building system. Developed assessment systems to monitor health of new accounts.• Assessed needs of school districts and individuals schools to develop a successful product implementation plan.• Created and managed the Knowledge Repository, new account communication templates, Help Site, and other necessary documentation.• Reduced amount of time of building new elementary schools by over 50% by developing formulas for course template spreadsheet.• Prepared outfacing materials for company conferences

Itakura, Gunma, Japan

Shortlisted on The Japan Exchange and Teaching Programme (JET Programme), the largest language and cultural exchange run by the Japanese government's Ministry of Internal Affairs, Ministry of Foreign Affairs and Ministry of Education, Culture, Sports, Science and Technology.• Taught courses and seminars for EFL students.• Created over a thousand different seminar assets.• Instructed co-teachers on effective English teaching skills and developed program for English education excursions. • Served as translator between English and Japanese speakers• Created and designed presentations for language teacher conferences and workshops.• Increased English pronunciation by 25% after introducing phonics and singing to class instruction.

Greater New York City Area

Technical Assistant• Set up, managed and maintained equipment in computer labs, classrooms, and administrative offices.• Maintained Active Directory user accounts, provided comprehensive data management of user information, and maintained database of Hardware/Software assets and accounts. • Created, updated, and maintained assets for center website and troubleshot website HTML and Javascript issues.• Maintained lines of communications between customers and executive office for issue resolution.• Trained and led a team of technical support specialists in resolving customer and technical issues

Duties included Processing Online and Call-In Orders, Order Packaging, Maintaining an Accurate Inventory and Product Sorting and Restocking.

Master Of Public Administration - Mpa, Business Administration And Management, General, 3.8

Activities and Societies: Pi Alpha Alpha Honor Society, National Urban Fellow Graduated Magna Cum LaudeNational Urban Fellow MPA graduate

Bachelor Of Arts, Japanese Language And Culture, Puerto Rican Culture

I double majored in two programs that I designed. I majored in Puerto Rican Culture and Japanese Language and Culture

Ba, Japanese Language And Culture, Puerto Rican Culture

Activities and Societies: Japanese Media and Culture Club, Asian Students in Action, Eugenio Maria de Hostos Puerto Rican Club,Maintained.