M. Alexander Mero, M.P.A. Email & Phone Number

Kew Gardens, New York

• Compile, update, and file data necessary for all respective reports and the data dashboard.
• Working in coordination with the Women’s Business Center (WBC) Deputy Director on required reports, audit preparation, and measuring metrics and outcomes of 700+ clients.
• Write, update, and translate documentation including standard operating procedures, internal forms, and government and private grant proposal applications.
• Preparation, execution, and marketing of events in coordination with the business services team.
• Advising community members that are seeking information on business planning and operations.
• Coordinating with consultants to optimize services to these clients.

New York, New York, United States

• In addition to the previous tasks I also:
• Work with HR and Facilities to onboard and offboard individuals to the organization.
• Coordinate with IT Technicians and other staff to resolve operational and technical issues.

Greater New York City Area

Same as previous position

Greater New York City Area

• Operations Analyst – Temp through Atrium Staffing
• Provided inventory management, reporting and logging on high-value and low-value equipment for various audiences.
• Served as primary vendor and procurement specialist for hundreds of OSF-US staff in NYC, DC, and Baltimore as well as globally co-located staff.
• Used specialized knowledge to configure, operate, and manage hardware assets.
• Communicated with and worked collaboratively across all internal departments.
• Communicated directly with high-level individuals and external vendors to resolve issues.

CUNY Baruch College - Marxe School Of Public And International Affairs

Washington D.C. Metro Area

• Provided meeting management and support for weekly staff meetings, Collective Action Table (CAT) meetings and assisted with EA membership meeting logistics.
• Interacted with external parties to establish dialogue, advocacy efforts, and coalition building across national organizations which service the Boys and Men of Color (BMOC) field.
• Researched areas of interest, joined convenings/conferences and interviewed guests to inform Collective Action Table work.
• Analyzed, updated, and managed internal CAT operations, strategy, and alignment process.
• Serviced Executives’ Alliance (EA) members, facilitated funder dialogue, and balanced expectations of EA member organizations.
• Ran data collection and landscape analysis of health and mental hygiene field for BMOC, synthesized health equity research from secondary and tertiary sources to develop capstone.

Greater New York City Area

• Provided support and training for IO Education software suite for over 50% of New York City Schools Public School and dozens of independent school across the United States.
• Trained new Support Specialists in person and by webinar.
• Scheduled and managed trainer’s professional development calendars.
• Primary point of contact for elementary school principals, administrators, and teachers, lead elementary school account representative and course builder.
• Led a team of specialist to implement new school/course-building system. Developed assessment systems to monitor health of new accounts.
• Assessed needs of school districts and individuals schools to develop a successful product implementation plan.

Itakura, Gunma, Japan

• Shortlisted on The Japan Exchange and Teaching Programme (JET Programme), the largest language and cultural exchange run by the Japanese government's Ministry of Internal Affairs, Ministry of Foreign Affairs and.
• Taught courses and seminars for EFL students.
• Created over a thousand different seminar assets.
• Instructed co-teachers on effective English teaching skills and developed program for English education excursions.
• Served as translator between English and Japanese speakers
• Created and designed presentations for language teacher conferences and workshops.

Greater New York City Area

• Technical Assistant
• Set up, managed and maintained equipment in computer labs, classrooms, and administrative offices.
• Maintained Active Directory user accounts, provided comprehensive data management of user information, and maintained database of Hardware/Software assets and accounts.
• Created, updated, and maintained assets for center website and troubleshot website HTML and Javascript issues.
• Maintained lines of communications between customers and executive office for issue resolution.
• Trained and led a team of technical support specialists in resolving customer and technical issues

Duties included Processing Online and Call-In Orders, Order Packaging, Maintaining an Accurate Inventory and Product Sorting and Restocking.

Master Of Public Administration - Mpa, Business Administration And Management, General, 3.8

Activities and Societies: Pi Alpha Alpha Honor Society, National Urban Fellow Graduated Magna Cum LaudeNational Urban Fellow MPA graduate

Bachelor Of Arts, Japanese Language And Culture, Puerto Rican Culture

I double majored in two programs that I designed. I majored in Puerto Rican Culture and Japanese Language and Culture

Ba, Japanese Language And Culture, Puerto Rican Culture

Activities and Societies: Japanese Media and Culture Club, Asian Students in Action, Eugenio Maria de Hostos Puerto Rican Club,Maintained.