Campus Technology Coordinator Associate
Auburn Hills, Michigan
- Triage and troubleshoot end user PC related incidents for all Michigan back office locations and 100+ Banking centers.- Extensive use of ticketing systems such as CA service desk and ServiceNow.- Diagnosing and fixing software, hardware, and driver related issues.- Received Dell hardware certification - Dell Online Self dispatch for warrantied equipment.- Image pc's to the win 7 and win 8.1 operating systems using Microsoft SCCM tools.- Migrated legacy phones to Cisco IPT phones at over 30 banking centers.- Deploy and configured workstations, phones, printers, and other devices to banking centers and back-office environments.- Collaborated with Network operations and workstation teams to image and administer Remote Branch capture machines to over 50 banking centers. - Configure and deployed Cisco video conferencing units for Comerica senior management and others- Perform monthly audits of corporate workstations and peripherals.- Basic use of active directory for resetting passwords and looking up workstations.- Basic use of Solar Winds networking software.- Decommission servers from data center cabinets.- Changed server backup tapes for Novell servers (ArcServe)- Assisted in upgrading Cisco switches and routers at 40+ banking centers. - Administer disaster recovery crash carts and connected Cisco switches to IPT phones and laptops.
