Michael Merchant

Michael Merchant Email and Phone Number

Operations Manager at Equitable Advisors @ Equitable Advisors
Michael Merchant's Location
Kansas City, Missouri, United States, United States
About Michael Merchant

A dynamic operations leader who offers a proven track record of success in driving market growth, opening new corporate and franchise locations, and turning around under-performing stores/regions. Excels in acquiring and developing strong talent and coaching managers and associates to their next level of responsibility within the company. Advances project management and process improvements in a customer-centric environment.Select Career Highlights• Managed more than 1,200 corporate and franchise locations for GNC, overseeing managers and franchisees across 20+ states; drove improvements and growth to $400M annual revenue.• Opened more than 300 new store locations for GNC during tenure, driving efforts from site selection to talent acquisition; launched dozens of stores in high-growth states such as Texas and California.• Assumed leadership and headed turnaround of a 50+ store market in Colorado/Wyoming that had no field supervision, excessively high store turnover, and poor sales; lifted region from bottom of company ranks to top 10 within 18 months by recruiting, training, developing solid store leaders.• Served as Regional Sales Director trainer for GNC’s Division 4 for nearly 5 years, overseeing training for 75% of the Regional Sales Directors population; reduced overall turnover at this position as a result.

Michael Merchant's Current Company Details
Equitable Advisors

Equitable Advisors

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Operations Manager at Equitable Advisors
Website:
equitable.com
Employees:
3118
Michael Merchant Work Experience Details
  • Equitable Advisors
    Operations Manager
    Equitable Advisors Feb 2023 - Present
    Kansas City Metropolitan Area
  • Durham School Services
    General Manager
    Durham School Services Jun 2019 - Mar 2023
    Overland Park, Ks
  • Goodwill Of Western Missouri And Eastern Kansas
    District Manager
    Goodwill Of Western Missouri And Eastern Kansas Oct 2017 - Jun 2019
    Kansas City, Mo
  • Gnc
    Division Vice President, Operations
    Gnc 2011 - 2017
    Kansas City, Missouri Area
    A health and nutrition store that sells vitamins, supplements, and products for sports nutrition, weight management, and healthy living; company has thousands of franchise and corporate stores across the US.• Headed more than 1,200 corporate and franchise related locations across 20+ states, including high-growth areas such as Texas and California. Owned full P&L accountability for $400M annual revenue.• Coached store managers/associates on achieving all bottom-line goals while enhancing sales, customer service/relations, operations and merchandising compliance, and shrink awareness/improvement.• Led new store site evaluations and partnered with corporate real estate team to find new sites for both corporate and franchise operations; opened 20 to 30 corporate locations per year across the region.• Directed local marketing efforts to create brand/company awareness while driving incremental sales.• Developed and managed positive franchise relationships and successfully led a project plan to roll-out 84 new franchise stores in a compressed timeframe; delivered on-time and on-budget. • Co-chaired a corporate committee that completely redesigned store operations and business processes, resulting in a reduction in overall store tasks, increased time for servicing customers, average ticket growth, turnover reduction, and a greater sense of ‘ownership’ among store managers and associates.
  • Gnc
    Divisional Sales Director
    Gnc 2001 - 2011
    Kansas City, Missouri Area
    Managed a district of 13 Regional Sales Directors, consisting of up to 400 corporate stores located across 16 states; administered P&L on $100M annual revenue.• Improved sales and operations, drove steady new store growth, achieved numerous performance and sales awards, and earned recognition as sole company trainer for DSD position. • Coached and supported training efforts for new Divisional Sales Directors and Regional Sales Directors in Canadian Division, both in the states and their home markets• Achieved a second-place overall corporate rank for position tenure based on operating and results.• Wrote multiple store training modules, including “Total Store Selling Experience,” “Total Store Stocking Experience,” “Total Store Service Experience,” and “Anatomy of RSD/DSD Store Visitations.”• Recruited and trained new field leaders, mentoring them to higher positions within the company.• Created and implemented a successful merchandising and sales program for Low Carb Products in the Minneapolis market which was adapted companywide and resulted in increased publicity for the diet.
  • Gnc
    Regional Sales Director
    Gnc 1997 - 2001
    Madison, Wi And Kansas City, Mo Areas
    Directly supervised and managed up to 41 corporate store locations across multiple states.• Relocated to Kansas City market at company request to drive improvements in sales, shrink, and profit.• Reduced shrink in the market and improved sales above expectations, resulting in being awarded both the Company VP Award for overall sales metrics achievement and Division 4 Regional Sales Director of the Year for the first full year in new market.*Career Note: Prior professional experience includes District Sales Manager for Trans World Entertainment, Store Director at Toys-R-US, and Store Management at K-mart Corporation.

Michael Merchant Education Details

Frequently Asked Questions about Michael Merchant

What company does Michael Merchant work for?

Michael Merchant works for Equitable Advisors

What is Michael Merchant's role at the current company?

Michael Merchant's current role is Operations Manager at Equitable Advisors.

What schools did Michael Merchant attend?

Michael Merchant attended Walden University, Parkland College.

Who are Michael Merchant's colleagues?

Michael Merchant's colleagues are Vernon Robertson, Joseph Mangiacapra, Matthew Whiting, Jay Shifflet, Kayla Conelli, Adam Cooley, Ashot Minasyan.

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