Michael Moore Email & Phone Number

Toledo, Ohio Area

-Ensure that all project components and deliverables are managed and completed on time-Participant Recruitment work with CSP’s to source custom projects-Resolve product or service problems; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure.

Toledo, Ohio Area

-Customer Support via phones, chat, and social media-Also served as Team Manager Backfill as needed

Maumee, OH

-Initiated the project by creating and maintaining the project organization chart. -Met with clients to determine project deliverables and scope.-Identified and addressed any resource gaps. Ensured operational excellence in all facets of execution. -Oversaw kick-off meetings and participated in turnover meetings (in the case of new business). -Conducted.

Holland, OH

-Coach and mentor CSR’s on company policy and procedures-Quickly and effectively solve challenges-Maintain quality control/satisfaction records, constantly seeking new ways to improve customer/CSR relations-Enforce company policies-Alert management to any system issues and take corrective action when possible-Performance management of CSR’s-Additional.

-Worked with several key clients to ensure that studies stayed within budget and to alert to any issues while fielding-Ensured that projects were performing to budget and alerting pricing team of anything that would impact budget-Quickly and effectively solve client challenges-Maintain quality control/satisfaction records, constantly seeking new ways to.

Northwood, OH

Main duty was to field studies for Project Managers. Included testing studies, formatting and loading sample to appropriate sources, and alerting Project Managers to any potential problems with study setupSending out reminders to panelists to complete studies within the designated field time.Various special projects as assigned by manager

-Track and analyze call center statistics, take appropriate action to get them in line if needed-Provide daily goals and motivation for call center staff/interviewers-Scheduled and assign interviewers to studies that were being run for the evening,-Take attendance and alert Personnel Coordinator of any issues-Alert manager to any major trends with studies.

-Responsible for ensuring projects stayed within budget by making sure metrics and staffing levels were on par with needs.-Coach and develop team leaders to prepare them to become managers-Deal with any customer service representative issues that had a high impact on the project-Disciplinary issues as needed from counseling on how to improve to termination.