Michael Morales Email & Phone Number

St. Louis, MO, US

St Louis, Missouri, United States

Responsible for the entire process after the sale is made. Making sure the onboarding process is as seamless as possible for the new merchants.✔Created processes for team members to use with certain franchise partners✔Developed a strong relationship with the leadership of partnered franchise groups ✔Consistently onboarding 12-16 merchants a month

Responsible for direct sales of a technology product to prospective customers in the highly competitive St. Louis market. Identify target business and cultivate key relationships to facilitate sales. Engage in feature and benefit marketing, consult with clients, identify business needs, and secure contracts. ✔Consistently make 60-100 lead follow-up calls.

St Louis, Missouri, United States

Managed incoming internet leads from various sources and turned them into appointments. Handled inbound telephone and email inquiries, responding both timely and accurately to a worldwide clientele. Followed up with all customers to ensure complete satisfaction. ✔Oversaw the entire sales process including initial customer consultation, pricing, financing.

Advised customers which vehicle was best for them regarding new vehicle purchases or leases. Actively cold called and prospected for new business and referrals.✔Effectively upsold finance products and maintained a high warranty penetration rate.✔Sold 12-15 cars per month average and maintained a Customer Satisfaction Index (CSI) average of.

Key member of the sales team, accountable for selling new and used vehicle purchases or leases. ✔Developed customer base by delivering superior customer service, resulting in high volume sales and substantial referrals.✔Effectively upsold finance products and maintained a high warranty penetration rate.✔Improved work efficiency while managing customer.

Accountable for overseeing the entire sales process including qualification of customer needs, vehicle selection, negotiation, closing, finance options, and delivery. ✔Sold an average of 27 cars per month and maintained a Customer Satisfaction Index (CSI) average of 95+%.✔Ranked the #1 sales consultant 10/12 months every year during tenure.✔Proactively.