Hired as a Digital Professional Services Project Manager, (contract through Curate Partners), and converted to full-time employee, Manager Digital Product. Trusted liasion for all things Digital for the largest PBM clients. - Served as principal Digital consultant for premier clients, significantly improving client online operations and user engagement. - Managed the project client branding/white labeling and launch of a customized caremark.com for three clients, resulting in improved client satisfaction and member experience. - Managed the 2021 digital implementation for CVS's largest client, ensuring a seamless onboarding process. Drove successful delivery on 100% of projected timelines, enhancing relationships with key stakeholders by maintaining clear, consistent communication. - Project managed and Implemented a digital EOB opt-in feature for 58K members, significantly cutting costs by reducing paper use. - Crafted and delivered comprehensive documentation and presentations for clients, reducing project risks and elevating member experience. - Created client member experience focused guides for using caremark.com, increasing member engagement and satisfaction. - Managed, prepared, and presented Digital Intake Project Estimation requests on behalf of CVS clients, for custom development work across multiple Agile Trains. - Ensured project scope and requirements were accurately conveyed to backend teams, resulting in successful execution within Agile deadlines. - Managed work streams across a broad array of internal cross-functional teams, including Operations, Engineering, Legal, Product Management, and Customer Support.

- Managed the procurement and installation of physical servers and network switches as part of a $130 million Lifecycle remediation project of critical banking applications and all related infrastructure, ensuring 100% regulatory compliance. - Maintained close relationships with senior management stakeholders, application project managers, data center teams, State Street network teams, and Verizon to complete the installation process using Waterfall methodology. - Managed North American network upgrade of more than 300 network switches, from procurement to Change Management, to switch installation and asset disposal, overseeing a national Verizon project management team, with 100% project completion. - Managed budget approval, procurement, Change Managment process, and the installation of physical Cloud servers and the decommission of 56 end of life Cloud servers, with 100% project completion. The first of 75 lifecycle projects to be delivered on time. - Identified and resolved Risks and Issues. Monitored progress against plan. Provided project status reports to leadership and key stakeholders. Adhered to best project management practices and methodologies.

- Developed, improved, and maintained Project Management Office governance tools, controls and communications such as a RAID Log, Action Register, and Technical Track Reviews across 75 projects.

- Facilitated and coordinated the implementation of time and materials based IT projects in Network, Security, Data Center, Unified Collaboration, and software channels. - Led project phases from requirements gathering to kick-off, ensuring budget adherence and goal alignment.

- For the bulk of my 16 years with Verizon I served as a Service Program Manager, acting as the voice of the customer and primary contact for post-sale account governance for a select deck of high value Enterprise customers. - Responsible for building long term relationships, new product adoption, renewals, onboarding, and issue escalation and resolution. -Responsible for the total customer experience for all touchpoints and CSAT. - Prepared and presented Quarterly Business Reviews for named accounts. - Excelled at risk management, resource management, and project planning, coordinating multiple teams, PMs and stakeholders to fulfill organizational goals. - Tasked as Escalation Manager with resolving urgent customer issues which were not resolved via standard process and procedures. Served as the internal escalation point for the New England region Sales AVP. - Led the implementation of complex frame relay networks, MPLS networks, private line, internet and voice communications for a named deck of National Accounts.