Michael Morrish Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

Toronto, Canada Area

Working with Dr. Peter Kedron in Ryerson University's Department of Geography and Environmental Studies, a programming language and geographic information software (GIS) were used to explore a theoretical spatial scan statistic with the intention of operationalizing the theory into a distributable product.✓ The "arcpy" Python package was used to develop the script behind the toolbox that would be made available for users of Esri's ArcGIS 10.x.✓ This work is based on Dr. Kedron's research presented in the article "Optimal Weights for Focused Tests of Clustering Using the Local Moran Statistic" appearing in Geographical Analysis, Volume 44, Issue 2, pages 121–133, April 2012.

Toronto, Canada Area

A short-term cartography project was completed to develop original maps for Dr. Carl Benn's recently published book "Native Memoirs from the War of 1812". Due to the historical nature of the required maps, all data (shapefiles) used in this project have been developed "from scratch".✓ Researched and developed digital boundary (polygon) files for the time period.✓ Created digital points of interest files for cities, towns and other locations to be included.✓ Created digital data for required oceans, lakes and rivers.✓ Used developed data to generate, style, and annotate five maps as specified by Dr. Benn.

Toronto, Canada Area

Presented inbound callers with a standard sales presentation and booked alarm system installation for services sold. The sales cycle for these clients was also managed.

Oshawa, Canada Area

Provided assistance to Bell Sympatico users with technical issues (connection, performance, email, and security) and account/billing issues (sales, upgrades, downgrades, suspensions, moves, and cancellations). Investigated issues and carried out appropriate tasks. ✓ Assisted 20 to 30 callers per day with either technical or account issues. ✓ Achieved status as a cross-trained agent deployable in either position as call volumes demanded. ✓ Recognized by Bell Sympatico’s customer satisfaction survey (CSAT) as the top-performing agent on the top-performing team at the Durham Contact Centre.

Toronto, Canada Area

Managed the regular operating and production activity of this developing sole proprietorship. Expanded on foundation contributions made in earlier role with this organization. ✓ Developed, implemented, and managed the second-generation production facilities and related activities. ✓ Created a new product to exhaust excess inventory and recover idled investment of $100,000. ✓ Managed regular banking and accounting (Quickbooks) activity. ✓ Updated and upgraded business forecasting model with new features and to reflect changes in product line.

Oshawa, Canada Area

Delivered technical support for both Windows and Macintosh users of Epson products including the full range of consumer solutions and retail point of sale devices. ✓ Resolved 25 to 35 issues per day by directing callers through the process of testing their devices, reinstalling software, correcting customer behavior, educating on maintenance, and servicing when needed. ✓ Leveraged senior-level experience, knowledge, and best practices to mentor and develop new agents. ✓ Offered a Level 2 position that was declined to pursue other opportunities.

Toronto, Canada Area

Contributed to the launch of this new sole proprietorship through the development of key, first-generation, internal resources and services in the areas of marketing, production, administration, and strategy. ✓ Identified advertising channels for target markets. Developed the first-generation website. ✓ Designed, acquired, and implemented components of the first-generation production facilities. ✓ Completed the purchase and installation of a computerized accounting and administration system. ✓ Conceptualized and delivered a custom business forecasting model to provide insight into all aspects of the business based on assumed sales volumes.

Toronto, Canada Area

Maximized the opportunity for each company’s team of sales professionals to develop new leads, relationships, and sales activity. This goal was achieved through the assumption of the daily administrative tasks associated with client accounts including: provision of product information, generation of quotations and proposals, order entry, management of backorders, and tracking of shipments. ✓ Administered all daily account activity permitting sales professionals to focus on the next sales opportunity. ✓ Enhanced the client relationship by improving accessibility to product, pricing, and account information. ✓ Maintained status as both a product and pricing expert through ongoing training in computer-related products, government pricing, and volume license programs.

Toronto, Canada Area

This position was similar to the one at The RAM Group.

Toronto, Canada Area

This position was similar to the one at The RAM Group.

Certificate In Data Analytics, Big Data, And Predictive Analytics, Cgpa Of 4.33 (On 6 Of 6 Courses)

From Ryerson University's Chang School of Continuing Education: "This certificate will provide a strong foundation in analytics, tools.

Master Of Spatial Analysis (Msa), Cgpa Of 3.89

From the Department of Geography and Environmental Studies web site: "The Master of Spatial Analysis with its unique MSA degree.

Bachelor Of Arts (Ba), Geographic Analysis, Cgpa Of 3.83

Activities and Societies: Member of the Student Association of Geographic Analysis (SAGA) for all four years and held the position.