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I am a Senior Director of Job Seeker Operations at Indeed.com, the world's leading job site. With over 15 years of experience in operations, I have developed expertise in optimizing processes, combating online abuse, and managing outsourcing. I lead a global team of professionals who are dedicated to protecting and supporting Indeed's top priority, the job seeker.My mission is to create a safe and seamless experience for millions of users who rely on Indeed to find their next opportunity. I have built and scaled several operations functions, such as risk, partner, and scaled operations, by implementing innovative solutions, data analytics, and automation tools. I also have a passion for hiring and mentoring talented people, and fostering a culture of collaboration, learning, and excellence.
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Senior Director, Scaled OperationsDiscordAustin, Tx, Us
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Senior Director Of OperationsIndeed May 2024 - PresentAustin, Texas, UsEfficiently clearing obstacles for employers and job seekers to ensure a healthy marketplace. -
Senior Director - Job Seeker OperationsIndeed Jan 2021 - Jun 2024Austin, Texas, UsLeading our operations group globally to protect and support Indeed.com's top priority, the job seeker.
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Director Of Risk And Scaled OperationsIndeed Apr 2016 - Jan 2021Austin, Texas, UsDirector - Risk OperationsDeveloped the Risk Operations organization growing a team of investigators and counter fraud intelligence analysts focused on keeping job seekers safe globally. Reimagined the employer account moderation system for Indeed's hosted job product through innovation in tooling, process, and technology. Director - Scaled OperationsBuilt the Partner Operations organization to solve a global need for more large scale outsourced operations capacity and vendor management. Grew from 30 to ~900 agents globally across 11 different vendor sites. Created billing database accounting system to accurately reconcile annual outsourcing budget of over $30M. Created a group of Scaled Operations Business Analysts to own short-term tactical project management of data labeling, content moderation, and customer insights to enable larger scale and faster pace of innovation for product teams across the company.
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Director Of OperationsWikibuy Mar 2015 - Mar 2016Wikibuy is an ambitious ecommerce startup aimed at taking the pain out of buying online. I built and managed a scaled Operations team that was responsible for a diverse set of both technical and non-technical projects. I managed cost and scale effectively by deploying a mix of in-house employees, remote contractors, and outsourced vendor teams both domestic and international. I also developed our data analytics models, wrote automation scripts, reconciled payment data, and many other things that won’t fit on a resume. -
User Operations Team LeadDropbox Sep 2013 - Mar 2015San Francisco, California, UsHired as founding member of Austin office conducting >200 interviews to build Operations and Sales teams. Lead North American User Operations for Dropbox consumer products while managing outsource vendor relationships. Created support and operations specialist teams for billing/payments and Tier 2 incident escalations. Moderated candidate debrief meetings for all sales hires in the Austin office to ensure quality of hiring within Dropbox. -
Project ManagerTyler Technologies Mar 2013 - Aug 2013Plano, Texas, UsWorked to implement electronic court case document filing solution for 254 Texas counties. Responsible for managing multiple engagements simultaneously while keeping client satisfaction high and project completion timely. -
Team Lead, Payment OperationsFacebook Aug 2010 - Feb 2013•Joined as founding member of PayOps Austin; interviewed and on-boarded team of 12 operations analysts•Met 1:1 with team members to help guide project work, review performance, and mentor career growth•SME for all ads and credits billing escalations from both internal and external sources•Created efficient process to represent chargebacks at scale resulting in $12M annually recovered •Managed global core work distribution assuring equitable workload across both Dublin and Austin offices•Trained international payments team in support automation leading to 57% operation efficiency improvement•Supported launch of new paid products providing feedback cross-functionally to improve product UEX -
Support Operations AnalystTyler Technologies Jan 2009 - Jul 2010Plano, Texas, Us• Responsible for quality control of all support operations, special projects, and special processes.• Reported and reviewed support incident statistics, making recommendations based upon data collected.• Created custom SharePoint dashboards and other custom reports from incident management system.• Assisted directors and executives with strategic special projects and presentations.
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Team Lead, Tax & FinancialsTyler Technologies Dec 2007 - Jan 2009Plano, Texas, Us-Responded to escalated client issues and negotiated solutions based on client needs and company policies.-Assisted with client transition from implementation to support.-Managed Certified Import project for Texas Counties.-Managed employees on the team by addressing performance issues, providing regular reviews and interviewing/hiring new employees.-Developed statistical reports for all client services departments.
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Support & Implementation SpecialistTyler Technologies Jun 2006 - Dec 2007Plano, Texas, UsProvided software training and support for government appraisal & tax offices both over the phone and in person. Designed training classes to ensure high level of client confidence in the product. Managed projects for yearly certified appraisal roll conversions.
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Management TraineeCintas Corporation Jun 2005 - Jun 2006Mason, Oh, UsProactively ensured quality customer service by meeting face to face with customer base. Lead Service Sales Representatives to achieve higher sales and growth numbers by creating internal contests and promotions. Collected and analyzed labor and sales data to maximize employee throughput.
Mike Morrison Education Details
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Texas Tech University - Rawls College Of BusinessManagement Information Systems
Frequently Asked Questions about Mike Morrison
What company does Mike Morrison work for?
Mike Morrison works for Discord
What is Mike Morrison's role at the current company?
Mike Morrison's current role is Senior Director, Scaled Operations.
What is Mike Morrison's email address?
Mike Morrison's email address is mi****@****ymo.com
What is Mike Morrison's direct phone number?
Mike Morrison's direct phone number is +164645*****
What schools did Mike Morrison attend?
Mike Morrison attended Texas Tech University - Rawls College Of Business.
Who are Mike Morrison's colleagues?
Mike Morrison's colleagues are Nick Garard, Anneke Vansteenkiste, Herwina Julianti, Sedo Oh, Jayant Undefined, Jane Neiman, Dianne Illao.
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