Mike Morrison Email & Phone Number

Austin, TX, US

Austin, Texas, US

Efficiently clearing obstacles for employers and job seekers to ensure a healthy marketplace.

Austin, Texas, US

Leading our operations group globally to protect and support Indeed.com's top priority, the job seeker.

Austin, Texas, US

Director - Risk OperationsDeveloped the Risk Operations organization growing a team of investigators and counter fraud intelligence analysts focused on keeping job seekers safe globally. Reimagined the employer account moderation system for Indeed's hosted job product through innovation in tooling, process, and technology. Director - Scaled OperationsBuilt.

Wikibuy is an ambitious ecommerce startup aimed at taking the pain out of buying online. I built and managed a scaled Operations team that was responsible for a diverse set of both technical and non-technical projects. I managed cost and scale effectively by deploying a mix of in-house employees, remote contractors, and outsourced vendor teams both.

San Francisco, California, US

Hired as founding member of Austin office conducting >200 interviews to build Operations and Sales teams. Lead North American User Operations for Dropbox consumer products while managing outsource vendor relationships. Created support and operations specialist teams for billing/payments and Tier 2 incident escalations. Moderated candidate debrief meetings.

Plano, Texas, US

Worked to implement electronic court case document filing solution for 254 Texas counties. Responsible for managing multiple engagements simultaneously while keeping client satisfaction high and project completion timely.

• Joined as founding member of PayOps Austin; interviewed and on-boarded team of 12 operations analysts
• Met 1:1 with team members to help guide project work, review performance, and mentor career growth
• SME for all ads and credits billing escalations from both internal and external sources
• Created efficient process to represent chargebacks at scale resulting in $12M annually recovered
• Managed global core work distribution assuring equitable workload across both Dublin and Austin offices
• Trained international payments team in support automation leading to 57% operation efficiency improvement

Plano, Texas, US

• Responsible for quality control of all support operations, special projects, and special processes.
• Reported and reviewed support incident statistics, making recommendations based upon data collected.
• Created custom SharePoint dashboards and other custom reports from incident management system.
• Assisted directors and executives with strategic special projects and presentations.

Plano, Texas, US

-Responded to escalated client issues and negotiated solutions based on client needs and company policies.-Assisted with client transition from implementation to support.-Managed Certified Import project for Texas Counties.-Managed employees on the team by addressing performance issues, providing regular reviews and interviewing/hiring new.

Plano, Texas, US

Provided software training and support for government appraisal & tax offices both over the phone and in person. Designed training classes to ensure high level of client confidence in the product. Managed projects for yearly certified appraisal roll conversions.

Mason, OH, US

Proactively ensured quality customer service by meeting face to face with customer base. Lead Service Sales Representatives to achieve higher sales and growth numbers by creating internal contests and promotions. Collected and analyzed labor and sales data to maximize employee throughput.