Michael Pollard

Michael Pollard Email and Phone Number

Outdoor Visitor Engagement Volunteer @ National Trust
Cambridge, GB
Michael Pollard's Location
Cambridge, England, United Kingdom, United Kingdom
About Michael Pollard

I help senior leaders who wish to transition into the private sector to get their perfect job. Here's a direct quote from someone I recently helped:"His feedback and expertise in the development of my CV was exceptional. He also provided fantastic insight and ideas to help improve my appeal to potential recruiters. If you are in the job market for a senior role, Michael is your man to help you succeed in that search."I've helped coppers, people in HR, finance, education... my 3 part process works every time, and is:1: Know exactly who you are2: Get yourself ready3: Market yourself, brilliantlyContact me if you want to know more.Books | Personality Profiling | CVs | Interview Coaching | Mentoring.I'm open to listening to anyone in my network who feels they may benefit from my coaching skills and experience across many industries, especially if you need help with your CV, interview skills or career path. I work with a very small number of people at anyone time helping them to find their perfect job.With 35 years experience as a business owner and in various senior positions at Barclays, BT, and other organisations, I have developed a strong expertise in coaching, personal development, complaint management, customer relations, and performance improvement. I have successfully led and supported multiple teams and projects to enhance customer satisfaction, reduce complaints, and improve service quality across different sectors and markets. I set up a new estate agency in the highly competitive Cambridge property market, operated it very successfully for 4 years before selling it, which allowed me to semi-retire. I have also volunteered at the National Trust since 2019, where I share my passion for nature and wildlife with visitors and staff.

Michael Pollard's Current Company Details
National Trust

National Trust

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Outdoor Visitor Engagement Volunteer
Cambridge, GB
Employees:
9140
Michael Pollard Work Experience Details
  • National Trust
    Outdoor Visitor Engagement Volunteer
    National Trust
    Cambridge, Gb
  • Self-Employed
    Job Search Coach | Cv Writer | Interview Coach | Personality Profiler | Mentor
    Self-Employed Apr 2019 - Present
    Cambridge Uk
    Books | Personality Profiling | CVs | Interview Coaching | MentoringI enjoy passing on my vast experience, especially in senior executive recruitment, to help people write a knockout CV, develop great interview techniques, and get a roadmap to the job they really want. Part time only, and at any one time only for a small handful of people who see the benefit of investing in themselves and appreciate the value I bring to their career.I have written The Insider’s Guide to a Successful Job Search - a 3 book series:- The 13 Steps to Writing the Perfect CV- The 13 Steps to Becoming an Interview Superstar- The 13 Steps to Maximising your Career Opportunities.Together, these are the 39 Steps to Getting the Perfect Job.An extract can be read below.Check out my recommendations below if you want to hear what others think about me.
  • National Trust
    Outdoor Visitor Engagement Volunteer
    National Trust Nov 2018 - Present
    Wicken Fen
    I walk round the reserve, pick up litter, see the wildlife, get in touch with nature and talk to visitors who might want a bit of help in getting the most out of their visit. And I love it.
  • Ewemove Sales And Lettings
    Business Owner, Ewemove Estate Agency, Cambridge
    Ewemove Sales And Lettings Jan 2014 - Mar 2018
    South Cambridge
    Passionate about property and fed up of living in hotels, I set up small but very successful estate agency in Cambridge, before selling it in 2018. It was hard work! But our success was built on great relationships with our customers, great use of technology, and a wonderful small team of people who helped me.
  • Barclaycard
    Interim Head Of Complaints Performance Analysis And Improvement
    Barclaycard Apr 2013 - Nov 2013
    Northampton
    Lead on all complaints governance, reporting and improvement activities. Contributed to significant volume reduction activities. Identified and remedied significant reporting and regulatory issues. Lead role in the FCA complaints thematic review.
  • University Of Cambridge International Examinations
    Interim Head Of Schools Development
    University Of Cambridge International Examinations Feb 2012 - Apr 2013
    Cambridge, United Kingdom
    Working with the world's largest provider of international education programmes and qualifications for 5 - 19 year olds. Helping to deepen the relationship with schools in over 160 countries with a great team of overseas representatives.Managed an extensive global recruitment campaign, successfully hiring over 20 highly talented educational leaders.
  • Various Companies
    Customer Service Consultant
    Various Companies Sep 2011 - Jan 2012
    Various short term assignments
  • Welcome Financial Services Ltd
    Consultant
    Welcome Financial Services Ltd Aug 2010 - Jun 2011
    Nottingham
    Leadership of a complaint handling remediation programme.• Leading key workstreams in a complex, unique arrangement with the Financial Services Compensation Scheme • Preparation for a Contact Programme for all holders of PPI policies• Negotiated substantial saving in costs of new complaint handling systems• Interim operational management of complaint handling teams • Redesigned key processes and policies which delivered significant cost and customer benefits
  • Various Companies
    Customer Service Consultant
    Various Companies Sep 2009 - Aug 2010
    Various short term consulting assignments.
  • Precise Media
    Consultant
    Precise Media Sep 2008 - Apr 2009
    London
    Consultant working with the Board to transform the client service capability, improving customer satisfaction and loyalty and significantly reduced complaint volumes.- recruited new senior management team- introduced new client satisfaction surveys and metrics- aligned processes and teams to client needs
  • Bt
    Director Of Complaints
    Bt Jul 2006 - Jul 2008
    London, Norwich, Stoke, Lincoln, Warrington, Glasgow, Newcastle
    Responsible for complaint handling and for eradicating causes of complaint in BT Retail. Leader of a team of 850 complaint handlers with a multi-million pound budget. Member of Customer Service Leadership team, responsible for contact centre performance and 14,000 staff globally.Winner of UK Contact Centre Association "Best Customer Focus" award in 2007.
  • Barclays
    Director Of Customer Relations
    Barclays Aug 2003 - Jun 2006
    London, United Kingdom
    Responsible for complaint handling in Barclays and for eradicating causes of complaint. Lead contact for the relationship with the FSA. Changed policies, processes and behaviours of 30000 front line staff. Managed complaint handling teams of over 350 staff
  • Barclays
    Various Senior Positions
    Barclays 1999 - 2003
    Head Of Human Resources - Group Chief Administrative OfficeSenior Manager, Group Internal Audit
  • Financial Services Authority
    Risk Review Team
    Financial Services Authority May 1996 - Jan 1999
    Secondee to the FSA reviewing strategies and risk management effectiveness of authorised banks. On site visits and discussion with senior business leaders and Board members, recommending remedial actions and identifying best practice improvement opportunities.
  • Barclays
    Various
    Barclays 1980 - 1996
    Senior Credit Risk Manager, Barclays MortgagesCorporate Relationship Manager, KentManagement Development Programme

Michael Pollard Education Details

Frequently Asked Questions about Michael Pollard

What company does Michael Pollard work for?

Michael Pollard works for National Trust

What is Michael Pollard's role at the current company?

Michael Pollard's current role is Outdoor Visitor Engagement Volunteer.

What schools did Michael Pollard attend?

Michael Pollard attended Abecor Banking Institute, Bradford Grammar School.

Who are Michael Pollard's colleagues?

Michael Pollard's colleagues are Sue Alderman, Gemma Sparke, Michelle Slater, Caroline Sansome, Nicola Cox, Caithaleen Moloney, Edward O'connor.

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