Michael Pollard Email and Phone Number
I help senior leaders who wish to transition into the private sector to get their perfect job. Here's a direct quote from someone I recently helped:"His feedback and expertise in the development of my CV was exceptional. He also provided fantastic insight and ideas to help improve my appeal to potential recruiters. If you are in the job market for a senior role, Michael is your man to help you succeed in that search."I've helped coppers, people in HR, finance, education... my 3 part process works every time, and is:1: Know exactly who you are2: Get yourself ready3: Market yourself, brilliantlyContact me if you want to know more.Books | Personality Profiling | CVs | Interview Coaching | Mentoring.I'm open to listening to anyone in my network who feels they may benefit from my coaching skills and experience across many industries, especially if you need help with your CV, interview skills or career path. I work with a very small number of people at anyone time helping them to find their perfect job.With 35 years experience as a business owner and in various senior positions at Barclays, BT, and other organisations, I have developed a strong expertise in coaching, personal development, complaint management, customer relations, and performance improvement. I have successfully led and supported multiple teams and projects to enhance customer satisfaction, reduce complaints, and improve service quality across different sectors and markets. I set up a new estate agency in the highly competitive Cambridge property market, operated it very successfully for 4 years before selling it, which allowed me to semi-retire. I have also volunteered at the National Trust since 2019, where I share my passion for nature and wildlife with visitors and staff.
National Trust
View- Website:
- nationaltrustjobs.org.uk
- Employees:
- 9140
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Outdoor Visitor Engagement VolunteerNational TrustCambridge, Gb -
Job Search Coach | Cv Writer | Interview Coach | Personality Profiler | MentorSelf-Employed Apr 2019 - PresentCambridge UkBooks | Personality Profiling | CVs | Interview Coaching | MentoringI enjoy passing on my vast experience, especially in senior executive recruitment, to help people write a knockout CV, develop great interview techniques, and get a roadmap to the job they really want. Part time only, and at any one time only for a small handful of people who see the benefit of investing in themselves and appreciate the value I bring to their career.I have written The Insider’s Guide to a Successful Job Search - a 3 book series:- The 13 Steps to Writing the Perfect CV- The 13 Steps to Becoming an Interview Superstar- The 13 Steps to Maximising your Career Opportunities.Together, these are the 39 Steps to Getting the Perfect Job.An extract can be read below.Check out my recommendations below if you want to hear what others think about me.
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Outdoor Visitor Engagement VolunteerNational Trust Nov 2018 - PresentWicken FenI walk round the reserve, pick up litter, see the wildlife, get in touch with nature and talk to visitors who might want a bit of help in getting the most out of their visit. And I love it. -
Business Owner, Ewemove Estate Agency, CambridgeEwemove Sales And Lettings Jan 2014 - Mar 2018South CambridgePassionate about property and fed up of living in hotels, I set up small but very successful estate agency in Cambridge, before selling it in 2018. It was hard work! But our success was built on great relationships with our customers, great use of technology, and a wonderful small team of people who helped me. -
Interim Head Of Complaints Performance Analysis And ImprovementBarclaycard Apr 2013 - Nov 2013NorthamptonLead on all complaints governance, reporting and improvement activities. Contributed to significant volume reduction activities. Identified and remedied significant reporting and regulatory issues. Lead role in the FCA complaints thematic review. -
Interim Head Of Schools DevelopmentUniversity Of Cambridge International Examinations Feb 2012 - Apr 2013Cambridge, United KingdomWorking with the world's largest provider of international education programmes and qualifications for 5 - 19 year olds. Helping to deepen the relationship with schools in over 160 countries with a great team of overseas representatives.Managed an extensive global recruitment campaign, successfully hiring over 20 highly talented educational leaders. -
Customer Service ConsultantVarious Companies Sep 2011 - Jan 2012Various short term assignments -
ConsultantWelcome Financial Services Ltd Aug 2010 - Jun 2011NottinghamLeadership of a complaint handling remediation programme.• Leading key workstreams in a complex, unique arrangement with the Financial Services Compensation Scheme • Preparation for a Contact Programme for all holders of PPI policies• Negotiated substantial saving in costs of new complaint handling systems• Interim operational management of complaint handling teams • Redesigned key processes and policies which delivered significant cost and customer benefits -
Customer Service ConsultantVarious Companies Sep 2009 - Aug 2010Various short term consulting assignments. -
ConsultantPrecise Media Sep 2008 - Apr 2009LondonConsultant working with the Board to transform the client service capability, improving customer satisfaction and loyalty and significantly reduced complaint volumes.- recruited new senior management team- introduced new client satisfaction surveys and metrics- aligned processes and teams to client needs
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Director Of ComplaintsBt Jul 2006 - Jul 2008London, Norwich, Stoke, Lincoln, Warrington, Glasgow, NewcastleResponsible for complaint handling and for eradicating causes of complaint in BT Retail. Leader of a team of 850 complaint handlers with a multi-million pound budget. Member of Customer Service Leadership team, responsible for contact centre performance and 14,000 staff globally.Winner of UK Contact Centre Association "Best Customer Focus" award in 2007. -
Director Of Customer RelationsBarclays Aug 2003 - Jun 2006London, United KingdomResponsible for complaint handling in Barclays and for eradicating causes of complaint. Lead contact for the relationship with the FSA. Changed policies, processes and behaviours of 30000 front line staff. Managed complaint handling teams of over 350 staff -
Various Senior PositionsBarclays 1999 - 2003Head Of Human Resources - Group Chief Administrative OfficeSenior Manager, Group Internal Audit -
Risk Review TeamFinancial Services Authority May 1996 - Jan 1999Secondee to the FSA reviewing strategies and risk management effectiveness of authorised banks. On site visits and discussion with senior business leaders and Board members, recommending remedial actions and identifying best practice improvement opportunities. -
VariousBarclays 1980 - 1996Senior Credit Risk Manager, Barclays MortgagesCorporate Relationship Manager, KentManagement Development Programme
Michael Pollard Education Details
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Abecor Banking InstituteManagement Programme In International Banking
Frequently Asked Questions about Michael Pollard
What company does Michael Pollard work for?
Michael Pollard works for National Trust
What is Michael Pollard's role at the current company?
Michael Pollard's current role is Outdoor Visitor Engagement Volunteer.
What schools did Michael Pollard attend?
Michael Pollard attended Abecor Banking Institute, Bradford Grammar School.
Who are Michael Pollard's colleagues?
Michael Pollard's colleagues are Sue Alderman, Gemma Sparke, Michelle Slater, Caroline Sansome, Nicola Cox, Caithaleen Moloney, Edward O'connor.
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2live.co.uk, crowdcomms.co.uk
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Michael Pollard
Glasgow -
Michael Pollard
Chartered Tax Adviser And Chartered AccountantGreater Cheshire West And Chester Area1gmail.com
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