- Production of live streamed content, virtual or hybrid. - Regular on-site travel to facilitate the live stream production of physical + hybrid events. - Technical briefings to event stakeholders to ensure smooth running of each element. - Line manage team of 6 client support managers to ensure smooth delivery of all client projects.

Working with corporate clients and agencies, my goal is to make their experience second to none and that their expectations are always met and exceeded with a friendly, calm yet professional approach. My role consists of:• Creating and managing virtual event platforms for clients: o Scoping the project, managing key deliverable timelines and ensuring that the clients goals are realised on the platform whilst managing expectations of what can/can’t be achieved.• Supporting and training clients when they have chosen to take responsibility of the build of the platform, answering any queries they have in a succinct and accurate manner.• Building rapport and relationships with the clients to ensure longevity of the relationship with CrowdComms• Performing in a calm and professional manner when posed with problems on the platform, escalating where necessary.• Working with the live stream technicians and project managers to ensure that the event is aligned and platform functions as the client expects from a streaming point of view.

• Implementing new technology solutions to improve efficiencies and improve sustainabilitywithin BI WORLDWIDE.• Vast experience of working on corporate events with budgets up to £4.5m. Delivered events as sole project manager with budget ownership for events up to £200k maintaining cash flow and exceeding target GP margins.• Direct communication with clients and 3rd party suppliers; negotiating contracts to ensurefavourable contract terms and costs for our clients.• Preparation of all on-site materials (including preparing of event staff documentation,uniforms, booking of transportation and equipment etc.)• Regular on-site international travel, last minute when necessary to help the team make asuccessful event.

- Full project management through the life of an event from both a delegate registration, and project delivery angle- Bespoke web development and database building for the purpose of each event, each to the stakeholders and projects need usint Aventri. (Delegate information and registration)- Co-ordination of accurate and grammatically correct delegate comminutions, including writing, proofreading, ordering and managing delivery of any support materials.- Preparation of on-site materials (working docs etc)- Attending regular project progress meetings

Within my role at Venue 360 my responsibilities included:
- Reactive sales to event enquiries : First point of contact with regards to event enquiries, creating proposals and following up to ensure successful conversion of the lead. 
- Management of confirmed event bookings: Liaising with client right throughout the events life, ensuring all details are up to date allowing a smooth handover to the operations team.- Social media & in-house marketing. (E.g. Posters, leaflets etc) : Creating social media campaigns and posts, ensuring maximum engagement with followers. This also included designing posters for sales offers or upcoming events.

As part of my of my fixed term contract, I had a wide array of responsibilities:Enquiries – First point of contact with regards to enquiries about the courses held at the University.Email marketing – Creating email campaigns designed to maximize intake into the University courses. Emails are created in a HTML editor (Adobe Dreamweaver)Data management – Reviewing all data regarding student enquiries, applications, and maintaining customer relations.Alumni buddy scheme: Events – Working with Marketing Executives identifying suitable alumni for events, ensuring the events are marketed well and uptake is high.General duties – Duties such as monthly reports, supporting colleagues & any other tasks set by manager.

During my final year of University I undertook a placement with AAB and was able to gain experience in the following:• Event design, from proposal to the client, negotiating with suppliers and running the event on the day.• Liaising with clients throughout the “life” of their project.• On-site operations including management of a specific area, setup of event and takedown of the event.• Assistant on the day of events, such as a sales conference for 300pax or festival with approx 5000 attendees.• Responsible for all forms of Social Media (Facebook, Twitter)• General office admin such as invoicing, receipts and contracts.

• Setup of new HR System – OpenHR• Planning of the groups annual conference for 60-100pax. This included the likes of managing the budget, liaising with all stakeholders, venue sourcing, and ensuring delegates were sufficiently informed.• Creation of complex spreadsheets for general use within the company.• General office jobs