Michael Mullin Email & Phone Number

Santa Barbara, California, United States

I produce videos for GoTo focused on our ITSG products.

Santa Barbara, California Area

Santa Barbara, California Area

* Create, organize, update, manage and run analytics on over 250 video tutorials for the “GoTo” line of products including OpenVoice, and LastPass, Bold360ai, Jive, LMI Central, LMI Pro, Join.me, Grasshopper, Rescue Assist, ad astra.* Plan, organize, update prioritize and create videos based on data from site views, product releases and company.

Santa Barbara, California

* Create and update instructional, video tutorials for 30+ Citrix product support sites internationally.* Plan, organize, prioritize and create videos based on data from site views, product releases and company priorities.* Produce videos in multiple languages. Presently working in English, German, French and Japanese. Videos are localized to respective.

• Cross product account management with focus on retention, adoption and usage. Manage and maintain present account load of 500 corporate accounts utilizing Citrix Online software.
• Presently function as Product lead (PTL) for all account managers and GoToWebinar.
• Provide product and audio case assistance and escalations, customer training, employee and new hire training.
• Collaborate with all divisions of Citrix Online Services Division particularly with sales executives, engineering, and billing support, which presently utilize SAP, Salesforce, Lucite, Colbi, Sterling, eSign and.
• Train new account executives and account managers in activations and other aspects of their job.
• Started in technical support and continue to support the technical side of all Citrix OSD products, and builds, with my SMB customers.

• Project Manager – Computers for Families
• Oversaw stock and storage of computers and peripherals, managed distribution of computers and Internet accounts, and provided technical support and troubleshooting for families and teachers.
• Monitored program expenditures, accounts, and handled program evaluations.
• Developed and implemented teacher trainings. Facilitated multiple family trainings in Spanish and English.
• Collaborated with teachers and principals at 26 schools as well as with vocational Technology Instructor at Los Prietos Boys Camp on computer refurbishment.
• Planned and organized Computers for Families events, maintained public relations, and coordinated pickups, deliveries, and donations.

• Computer Teacher | School Site Tech | LAN Manager
• Taught computer classes to K-6 students.
• Managed LAN for school site and site troubleshooting for school staff, and provided staff development instructions.
• Oversaw GATE newspaper and GATE video project with students. Produced GATE school news broadcast and school newspaper.

Ma - Education, Technology In Education

Activities and Societies: Combination masters degree and multiple subject teaching credential.

Ba, History