Michael Neira Email & Phone Number

United States

Work within a VMware virtual environment managing user accounts, deploying virtual desktops and servers.Monitoring system performance and troubleshooting issues utilizing administrative tools and applications.Administrate infrastructure, databases, malware, virus protection, backup systems and other processes.Configuring and ensuring security and efficiency of IT infrastructure working with next generation firewall and switches.Deployed and supported a wide variety of enterprise applications to improve company workflow and ensure the best practices of ITIL standards.Improved company workflow by configuring multiple cloud-based ManageEngine products including PatchManagementPlus, AssetManagement and ServiceDeskPlus. Utilized VMware Horizon 7’s hybrid cloud management and vSphere Client to properly manage all aspects of persistent VDI’s; such as the setup & deployment of user virtual desktops, servers, monitoring VDI network performance and workload.Exercised proper IT security standards through the use of McAfee’s Endpoint Encryption and PaloAlto’s Cortex XDR Endpoint Agent.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Trained over 20 new employees on how to properly interact with customers and address situations dealing with their concerns and requests.• Resolved customer concerns by listening, identifying root issue and implementing best resolution possible.• Responsible for ensuring proper sanitary and safety conditions.

Bachelor Of Science - Bs, Computer Science

Associate Of Science - As, Computer And Information Systems Security/Information Assurance

Associate Of Science - As, Digital Communication And Media/Multimedia