Mike Nettekoven Email & Phone Number

Support the Hospital Billing system in Epic.

Appleton, Wi

Organize, develop, and oversee all departments and projects of Kitsune Kon. Coordinate the development of staff, and run the organizational meeting.

• Prepared, released, and maintained content on social media and the organization's website.• Acted as the online voice of the organization.• Answered customer questions in a timely manner.• Promoted events and specific areas of the organization.• Analyzed web analytics for trends.• Presented analysis of online views and customer web habits to the Board of Directors.

• Developed, managed, and organized the tabletop, video gaming, and anime rooms for Kitsune-Kon.• Selected, managed, and trained staff.• Served as Secretary and Treasurer of the Kitsune-Kon Board of Directors.• Prepared and operated advertising operations in the community and the Internet.• Supported external customers with their needs.• Developed ideas for fundraising and influenced a sensible business direction for the organization.

Appleton, Wisconsin Area

• Implemented, tested, and supported inbound electronic eligibility connections.• Analyzed, tested, and implemented process improvements for external customer connection workflows.• Prepared, analyzed, and distributed daily reports.• Supported external and internal customers with incoming electronic eligibility data issues.• Acted as a liaison between the business community and GBIS.• Created Visual Basic macros to automate processes and improve workflows.• Prioritized workload based off of urgency, timely processing, and team necessity.• Provided computer support to team members.• Maintained a high degree of member and planholder confidentiality.

• Provided customer service to sales offices, brokers, planholders, risk underwriters, and billers.• Analyzed and processed new business groups and amendment requests.• Prioritized workload based off of urgency, timely processing, and team necessity.• Prepared billing statements and broker commissions.• Created Visual Basic macros to automate processes and improve workflows.• Provided computer support to team members.• Maintained a high degree of member and planholder confidentiality.• Reviewed Evidence of Insurability for Life and Disability coverages.

Appleton, Wi

• Analyzed and processed health claims.• Processed adjustment requests.• Interacted with providers and members over the phone.

• Prepared and implemented yearly financial budget.• Estimated yearly revenue and costs.• Reported to the Board of Directors on the financial state of the organization on a regular basis.• Worked with every area of the organization on budgetary needs and expectations.• Maintained expenses on a timely basis.

Eau Claire, Wisconsin Area

• Analyzed and processed health claims for Medicaid and Medicare.• Installed, trained, and provided support to 60 coworkers for Keyboard Express software.• Coordinated and Facilitated team meetings.

Eau Claire, Wisconsin Area

• Analyzed and processed health claims.• Developed a familiarity with medical terminology and coding.• Researched subscriber pre-existing conditions.

Eau Claire, Wisconsin Area

• Designed promotional material.• Conducted tours of dormitories for potential students.• Assisted student groups with Housing projects.

Appleton, Wi

• Installed operating systems.• Replaced and updated customers’ computers.• Answered help desk calls.

Appleton, Wi

• Installed operating systems.• Disassembled, transported, and assembled IBM PC computers.• Assisted the software and hardware help desk.

Bachelor Of Science (B.S.), Statistics

Activities and Societies: Student Hall, Amnesty International, Resident Hall Environmental GroupRepresented my wing in hall council for my.

Education record