Michael Jordan Email & Phone Number

Managed business development projects, conducted virtual health consultations, and designed tailored fitness programs for clients at a Series C startup.-Contributed to the development of B2C SaaS products and services, enhancing client engagement and reducing churn.-Collaborated with C-Suite executives to execute impactful social media campaigns, reaching over 8k Facebook members and 70k Instagram followers.-Analyzed engagement patterns of Facebook members, implementing strategic posts that resulted in a 12% increase in engagement within 6 weeks.-Collaborated cross-functionally to enhance HR procedures, resulting in a 25% increase in employee engagement.-Designed and delivered e-learnings for 100+ employees.-Implemented quality assurance measures to enhance the customer experience.-Collaborated with engineering and product teams to develop roadmaps for capturing client feedback effectively.

-Conducted training for 200+ new hires, collaborating with stakeholders to develop training materials and videos using Adult Learning Theory principles.-Analyzed training outcomes to improve coach performance, helping to automate processes to reduce onboarding duration by 1 day.-Managed an LMS to monitor learning retention, metrics and opportunities for improvement

New York, New York, United States

Supported the Coaching department during its scale from 3 to 200+ coaches by identifying and implementing operation best practices, and interviewing and training new hires, while maintaining a 60+ panel of members.-Executed cross-functional initiatives involving data collection, analysis, app development, and process improvement-Managed end-to-end development of 3 internal products in collaboration with cross-functional teams-Collaborated with the Marketing team to develop national commercial campaigns, resulting in an increase in conversion rates.-Recognized for efforts to support teamwork, communication, and collaboration by being awarded the quarterly In It Together Award (out of 500 employees)

Greater New York City Area

Managed program operations, goals, business development policies, and financial deliverables for a medical fitness program with an annual revenue stream of $80,000, ensuring effective operations, growth, and adherence to financial targets.-Oversaw the health needs of members within a rapidly growing membership exceeding 100 active members, ensuring operational excellence and quality service delivery.-Conducted evaluations of member outcomes and performed risk assessments to optimize safety, program efficiency, and overall operational effectiveness-Developed and implemented strategies and incentive programs to enhance member retention and engagement, leading to a significant 22% increase in these key performance areas-Designed and directed process improvement and standardization strategies for fall screens, employing operational management principles to achieve a notable 10% decrease in falls among members-Evaluated program data and formulated policies aimed at increasing member utilization of services, driving departmental financial goals, and achieving a solid 10% annual growth rate

York, Pennsylvania Area

Collaborated with stakeholders to develop, implement, and evaluate initiatives aligned with organization's Population Health goals. Managed day-to-day operations, including budgeting, financial management, and human resources or these programs-Managed and executed more than 30 projects related to population health management, ensuring successful implementation and achievement of project goals.-Conducted interviews, training, and supervision of new hires, along with mentoring of interns, to build a skilled and efficient team.-Established and nurtured internal and external partnerships with community leaders, advocacy groups, and medical providers, fostering collaborative relationships to improve the quality of care and drive professional growth.-Collaborated with a cross-functional team to develop and implement an annual health campaign, resulting in over 1,600 weekly participants within a 10-week period.-Evaluated program data, formulated policies, and implemented strategies to increase utilization of services, driving a 10% annual growth and supporting the department's financial goals.-Collaborated closely with engineering to digitize health records and successfully build an Electronic Health Record (EHR) system, ensuring efficient and secure data management.-Led a comprehensive growth strategy to increase customer acquisition by optimizing product marketing strategies, establishing key stakeholder relationships, and implementing product price restructuring. Achieved a remarkable 20% increase in total product sales within a span of 6 months.-Supervised an interdepartmental team throughout the project lifecycle, ensuring tasks were completed within approved timelines, with over 95% task completion rate.

Wellspan Health

Developed wellness initiatives for Rehabilitation Department• Facilitated a grant-funded exercise class for patients with Parkinson’s Disease• Led fall prevention initiatives including fall risk testing, educational seminars, and safety plans• Wrote articles on physical activity for local and national magazines and newsletters• Represented organization during speaking engagements for local health and wellness seminars

B.A, Health And Fitness

Activities and Societies: Office of Multicultural Programs (attendee) 2006-2010 Student Host Program (host) 2007-2010 Cross Country/Track.

Bachelor Of Arts - Ba, Health And Exercise Scien