•Technical Lead of team providing 24x7 Level 3 Engineer support services for internal users and 100+ global customers using the Transaction Security Services product developed to communicate with Hardware Security Module devices for processing high-end cryptographic functions at higher speeds and with less risk than software methods.•Communicate with customers at business and technical levels via WebEx, telephone, and email to collect supporting detail information for analysis and troubleshooting of customer reported questions and problems. Research application code as needed to determine source of problem, replicate the problem, and create a solution so customer satisfaction and service level agreements are maintained based on priority of the situation.•Clearly document solutions in Clarify or Salesforce.com for communication back to customer and subsequent retrieval if problem encountered by other customers, thus improving response time and level of service.•Update program code with fix solutions to any of the seven supported vendor specific HSM device drivers impacted and manage retrofit of modifications to any of the eight supported releases reducing risk of potential critical problems for other customers.•Learned C++ during OOD/OOP iteration development and implementation of new functionality into MasterCard/Visa Interfaces and Transaction Security Systems. •Designed, developed, and tested a new OCM24 Secure Encryption Application interface to the IBM ICSF Cryptochip to allow elimination of expensive vendor hardware security modules (Atalla and Racal) by utilizing the cryptochip technology internal to various IBM systems.

(ACI Worldwide, Inc purchased SDM International in July 1999.)•Managed customization and implementation of OCM24 software products for customer financial institutions located in United Kingdom, Turkey, Malaysia, Mexico, Finland and United States. •Developed customizations to OCM24 TCS products for new functionality to enable multi-BIN processing support, multiple language ATM screens and receipts, graphics upload and download, coupon dispense, information dispense, and mini-statements.•Assisted with upgrading client to new release of Shared Network Facility and assisted with certification testing. •Provided problem determination and resolution to various client problems.•Developed detailed specifications for the development and implementation of NCR NDC+ Coin Dispense Module and Document Processing Module to enable ATM check cashing and depositing.

•Performed client need and market analysis for new Bankcard products and services. Produced detailed product documentation including business objective, scope, business requirements, functional specifications, resource requirements, cost analysis, and physical system models. •Directed and coordinated activities during implementation with IS Development team. Analyzed and critiqued product/service quality following implementation and created presentations to management and clients. •Reviewed and critiqued all product/service documents created by other department personnel for completeness and accuracy. (First Data Resources purchased ASBA in 1993.)

•Consulted directly with Member Banks, MIS, Client Services, and Operations personnel on business and technical requirements for new development projects and applications re-write to insure completeness of deliverables. •Guided and instructed MIS personnel in understanding old system processing and software features in order to facilitate the re-write, development, and conversion to new online real-time application software. •Performed quality assurance review of documentation and test results produced by newly developed systems to insure specifications and objectives were achieved.

•Managed projects and programming personnel responsible for the enhancement of merchant accounting, monetary item capture, and settlement systems with new processing features and functions. •Daily coordinated data transmissions with MasterCard, Visa, Client Institutions and other third-party processors of credit card transactions to resolve exception items and problem transmissions. •Created detail design documents for software rewrite of components of consumer applications involving collections, money processing, ACH, settlement, account statements, system reporting, and card embossing / encoding and card inventory control.

•Selected as a member of the Rewrite Group and charged with the design of new software systems to replace current production legacy code. Participated in the analysis, design, and specification of new software to improve the efficiency, flexibility, and add features/functions missing in legacy code. •Analyzed user business needs and current system capability and developed feature/function design, processing flows, data file structures, report and screen designs using EXCELERATOR CASE software. •Produced design specifications at conceptual and detail levels and supervised programmer / analysts responsible for coding, testing, conversion, and implementation of the new Merchant Accounting and Client Control applications. •Maintained PC equipment and LAN used in the Rewrite Group.

•Managed projects and MIS personnel responsible for batch and online applications in the areas of cardholder support, including fee and finance charge calculations, account posting and update, report and statement generation, and account collection.

•Managed projects and MIS personnel responsible for batch maintenance and development of card production, financial control, and customer requested special projects to insure quality and timely delivery to meet customer deadlines. •Designed, programmed and coordinated modifications to ATM card, special file extract, automatic credit line increase, skip payment, special report, and credit bureau report processing.

•Analyzed, designed, and programmed software changes to the Cardholder File Maintenance and Reissue systems required in support of card production (embossing and encoding) and card reissue systems to meet new card marketing and issue/reissue targets as required by ASBA member financial institutions.

•Analyzed, designed, programmed, and delivered software application customizations and implementations of Turn-Key minicomputer systems to meet competitive needs of customers in Southeast U.S. region. •Provided custom programming, installation, training, telephone and on-site support services for Medical systems (Group Practice, Radiology, Laboratory) and for Furniture Manufacturing systems including MRP, Inventory, Payroll, AP, AR, and GL modules.