Michael Irwin Email & Phone Number

Philadelphia, Pa, Us

Greater Philadelphia

Engage with JLL clients to assess Commercial Real Estate (CRE) Business Intelligence and Analytics capabilities to turn information about building operations, space and occupancy, sustainability, and financials into business intelligence and analytics that identify risk and opportunities and inform tactical and strategic decisions. Primary responsibilities include:• Advising key JLL clients/client accounts on their agenda, roadmaps, and strategy for a successful BI improvement or implementation of BI capabilities.• Partnering with internal and cross-functional teams to help our overall JLLT advisory practice development and client engagement.• Performing research and providing insights into best practices for recommendations of technology platforms, reporting methods, and data governance

Greater Philadelphia Area

Established Integrated Facility Management (IFM) technology delivery practice, leading a global team of Project Managers, Implementation Managers, and Support Analysts. Delivery Practice Lead (2020-2021)• Resource planning + forecasting, and escalation management • Consultation, SOW review + solution design for internal/external initiatives• Manage pilot programs + establish implementation/support SOPs• Technology partner management – service contracts, pipeline, defects/enhancements, service levels + KPIs• Product owner / roadmap development for CMMS tools, CAPEX tools, integrations, and mobile applications Senior Delivery Manager – Global IFM Technology (2018-2020)• Onboarding + ongoing mentorship for new team members• Acting platform SME for multiple products/solutions• Lead continuous improvement program to enhance delivery team capacity and capabilityDelivery Manager – Global IFM Technology (2017-2018)• Primary resource for all implementation + BAU Support• Establish documentation library and support methodologies• Develop PMO / deployment plans for supported tools

Greater Philadelphia Area

Develop, sell, implement, and support proprietary technology for both external customers and VWR Associates, allowing life sciences and industrial clients to manage their workplace more efficiently, improve/add to their processes, and to facilitate data collection + reporting.Key Accomplishments:● Major growth in direct client base + implementation of retention program● Launch of equipment/asset management software product● Launch of Mobile App for inventory management software● Standardization of documentation and support process● Product design for MVP version of SaaS Chemical Tracking software● Development/Product Enhancement for Inventory Management solution

Chicago/Austin/Remote

Project Manager/Implementation lead for Workplace Management software for corporate real estate and higher education clients. Services provided included new implementation, enhancements/new feature rollouts, and ongoing consulting and management services for existing clients.

Greater Chicago Area

Project management and custom program development for the use of mobile technology at corporate meetings and events. Worked with clients from numerous industries (Healthcare, Government, Pharmaceutical, Financial) both in the US and abroad. Other functions included pre-sales/account management as well as logistics & operations planning.

Greater Chicago Area

Freelance writer/contributor for online and print media outlets, specializing in music and pop culture.

Greater Chicago Area

Project leader for urban design/site design projects from initial design phase through final construction. Secondary role included firm-wide IT Management and in this role developed new employee orientation program, served as subject matter expert for all software platforms, and created data management system standards.

Greater Chicago Area

Experience included site analysis and research, the development of initial concept plans, and preparation of presentation materials for projects such as residential subdivisions, suburban retail and office parks, and the site selection and design for industrial facilities.