Michael Casanova Email & Phone Number

Moline, Il, Us

Miami, Florida, Us

Key Responsibilities:-Lead the enhancement of customer experience and employee efficiency at MIA Aesthetics.-Manage and refine customer-related processes for efficient and effective service delivery.-Develop and implement comprehensive training programs focused on customer engagement and service excellence.-Oversee the management of customer information systems to ensure accuracy and confidentiality.-Align internal and external communications for consistent brand representation and engagement strategies.-Act as the primary point of contact for escalated customer issues, ensuring swift and satisfactory resolutions.-Initiate and drive business improvement strategies to reduce employee attrition and enhance customer lifetime value.-Develop and implement tactics to increase the Net Promoter Score (NPS), focusing on customer satisfaction and loyalty.-Create programs to promote repeat business and strengthen long-term customer relationships.Skills & Expertise:Leadership and team managementStrategic planning and executionCustomer relationship managementData analysis and decision makingCommunication and interpersonal skillsProblem-solving and conflict resolution

Dallas, Tx, Us

As a Senior Business Management professional at AT&T, I have played a pivotal role in driving organizational success through strategic collaboration and innovative training initiatives. In my capacity as a key contributor to quarterly business reviews with 17 Retail Regional Vice Presidents, I analyzed results and formulated deployment strategies for future initiatives to ensure a cohesive approach and promote a culture of continuous improvement. I forged a strategic partnership with AT&T University, overseeing the design and delivery of New Hire, Incumbent, and Management training programs, aligning them with organizational objectives and elevating delivery standards. My leadership extended to pioneering cutting-edge training engagement techniques, incorporating reinforcement learning through gaming and virtual platforms, resulting in enhanced training effectiveness. Key Achievements:¨ Facilitated a transformation in management development engagement and coaching techniques by aligning national VP leaders and saving $3.9 million in training and onboarding expenses.¨ Successfully revitalized retail leadership training programs across various management levels, surpassing national averages in post-training KPI impact and contributing $1.4 million to company sales quarterly.¨ Played a pivotal role in the post-COVID conversion of leadership training to in-person sessions, navigating the "new normal" and helping to a cultural pivot aligned with AT&T's organizational purpose.¨ Led and executed leadership training programs to reduce production or delivery timelines, resulting in a cost-saving of $1.4 million through proficiency in project management and organizational efficiency.

Dallas, Tx, Us

Strong financial acumen, with a proven ability to manage budgets, allocate resources, and ensure financial stability. By implementing effective operational efficiencies, I have consistently improved productivity, reduced costs, and enhanced overall organizational performance. Proven track record in stakeholder management, building strong relationships with clients, investors, and key industry players to drive business growth and maintain a positive brand image. With a keen eye for identifying risks and implementing robust risk management strategies.• Strategic Planning: Developing and executing the company's long-term strategic plans, setting goals, and defining the overall direction of the organization. • Business Development: Identifying new business opportunities, partnerships, and markets to drive growth and expand the company's reach. • Financial Management: Monitoring and analyzing financial performance, overseeing budgeting, and forecasting processes, and making strategic financial decisions to ensure the financial health and stability of the organization. • Operational Efficiency: Evaluating and optimizing operational processes, systems, and resources to enhance productivity, efficiency, and cost-effectiveness. • Team Leadership: Providing visionary leadership to inspire and motivate teams, fostering a positive work culture, and promoting collaboration and effective communication across departments. • Stakeholder Management: Building and maintaining relationships with key stakeholders, including clients, investors, suppliers, and regulatory authorities, to ensure effective partnerships and business success.

Dallas, Tx, Us

As a Sales Operations Lead, I spearheaded the development and execution of sales strategies, driving revenue growth and market expansion. I analyzed sales data, metrics, and trends by leveraging my analytical skills to provide valuable insights through comprehensive reports for informed decision-making. I played a key role in forecasting revenues, setting sales targets, and creating sales budgets by collaborating closely with sales leaders. Additionally, I took charge of the Customer Relationship Management (CRM) system to ensure accurate data and streamline processes for optimal utilization by providing training and support to sales teams. I assessed team performance, identified improvement areas, and implemented performance management initiatives. I supported teams with essential tools, resources, and training materials to enhance sales effectiveness. I worked with the finance department to design and administer sales compensation plans, including commission structures and bonus programs. Furthermore, I managed SaaS project management initiatives to ensure on-time delivery and client satisfaction through strategic planning, team collaboration, and agile methodologies.

Dallas, Tx, Us

In this role, I spearheaded impactful organizational assessments by collaborating closely with senior leadership to implement targeted solutions addressing culture, employee growth, sales performance, and leadership development. I designed, implemented, and evaluated corporation-wide engagement programs, resulting in elevated leadership skills and enhanced workforce capabilities. My innovative approach extended to creating a tailored mentoring process for the VP development program, fostering strong mentor-mentee connections, and delivering exceptional results in leadership development. I also played a key role in analyzing eNPS data, identifying growth opportunities and trends, and implementing solutions to address employee feedback and enhance overall organizational success. • Conducted thorough assessments of organizational needs and collaborated with senior leadership to develop targeted solutions addressing culture, employee growth, performance, and leadership development.• Oversaw and directed the design, implementation, and evaluation of engagement programs across the entire AT&T corporation, resulting in enhanced leadership skills and improved workforce capabilities.• Created a high-level mentoring process specifically tailored for the VP development program (MDP), utilizing researched metrics, and delivering exceptional results through strong mentor-mentee connections.• Analyzed eNPS (Employee Net Promoter Score) data to identify growth opportunities, gaps, and trends, and generated insightful reports. Developed effective communication strategies and implemented solutions to address employee feedback and resolve issues.

Dallas, Tx, Us

Overland Park, Kansas, Us

Ios Application Programming, Ios Xcode Development And Java Coding

Java Programing Certification, Java