Michael Pepe Email & Phone Number

Estero, FL, US

New York, NY, US

New York, NY, US

Dallas, TX, US

• Synzi was acquired by AMN Healthcare in May 2021
• Responsible for Pre-sales technical activities and solutions architecture for both the Synzi & AMN Virtual Care Management Platforms
• Lead SME for new platform offerings such as Telehealth using WebRTC, Twilio, HTTPS, Secure Messaging, Remote Patient Monitoring devices, etc.
• Developed pre-sales process including scope documents, SOWs, client KPI measurements and process documents to streamline the client experience between internal teams
• Present monthly webinar series to clients & prospects
• Experience presenting at multiple levels, from C-Suite to Solution Users. Product presentations to C-Suite including CTO, CIO and CEO level of health systems, health plans and home health agencies

• Telemedicine, Virtual Care and Remote Patient Monitoring
• Joined Synzi as employee #6
• Responsible for Pre-sales technical activities and solutions architecture
• Lead SME for new platform offerings such as Telehealth using WebRTC, Twilio, HTTPS, Secure Messaging, Remote Patient Monitoring devices, etc.
• Developed pre-sales process including scope documents, SOWs, client KPI measurements and process documents to streamline the client experience between internal teams
• Present monthly webinar series to clients & prospects

Somerset, NJ, US

• Managed and mentored team, maintained an average of 12 direct reports
• Instrumental in transforming the department into a revenue generating center from a cost center
• Hired, coached and retained top talent on the team
• Reduced client no-starts from ~44% to 3%
• Responsible for project assignments
• Assist Sales during sales cycle

Somerset, NJ, US

• Managed multiple enterprise implementations including process, tasks, change management and schedule with clients and internal staff simultaneously
• Facilitate client questions during the implementation
• Provide delivery assurance to ensure client is fully operational after the implementation
• Facilitate client transition to client management and/or support first internally and then with client
• Provide regular reporting and forecasting to management and clients
• Identify opportunities to sell additional products and services

Queens, New York, US

• Provide implementation management, across multiple EHR vendor platforms including eClinicalWorks, Allscripts, Cerner, Amazing Charts, Office Practicum, MedAZ, EPIC, McKesson, Medent, NextGen, CureMD, GE Centricity and.
• Troubleshoot all aspects of the implementation process, including readiness assessments, workflow redesign and training through communicating with end-users and vendors
• Work with vendors to develop full scale project plans for EHR implementations at practices pre-go live to ensure budgets and timelines are achieved
• Coordinate resources between the NYC Department of Health and vendors for practice management, quality improvement, clinical workflows and documentation, resulting in sustained adoption and improved quality of care
• Conduct in-depth post implementation assessments for workflow gap evaluations and Meaningful Use readiness

Elmwood Park, NJ, US

• EHR integration project management with bi-directional lab interfaces in large health systems and ambulatory practices
• Provided account leadership and support for New York City territory, specializing in promoting advanced cardiovascular testing and consulting physicians and staff on cutting-edge genetic and obstetrics and.
• Customize and implement electronic health records for accounts and train staff on patient management systems
• Drove sales to existing Hematology-Oncology accounts throughout New York and New Jersey for the cancer diagnostics unit of BioReference Labs
• Won diverse physician accounts against competitors like Quest and LabCorp by developing strong relationships, maintaining close contact, and utilizing expert presentation and negotiation skills.

New York, NY, US

Institutional Investment Research Wholesale

Minneapolis, MN, US

Financial Services Sales

Education record

Artificial Intelligence In Healthcare Specialization: Machine Learning In Healthcare Certificate

High School