Synzi was acquired by AMN Healthcare in May 2021•Responsible for Pre-sales technical activities and solutions architecture for both the Synzi & AMN Virtual Care Management Platforms•Lead SME for new platform offerings such as Telehealth using WebRTC, Twilio, HTTPS, Secure Messaging, Remote Patient Monitoring devices, etc.•Developed pre-sales process including scope documents, SOWs, client KPI measurements and process documents to streamline the client experience between internal teams•Present monthly webinar series to clients & prospects•Experience presenting at multiple levels, from C-Suite to Solution Users. Product presentations to C-Suite including CTO, CIO and CEO level of health systems, health plans and home health agencies•Drive process and product improvement•Technical liaison between sales and product teams •Provide front-line technical, product and process support for internal sales team members and external customers•Complete technical sections of customer submitted RFIs, Security Questionnaires RFPs including our tech stack and AWS architecture•Participate in prospect calls sharing information on technology stack during the sales cycle•Responsible for platform configuration

Telemedicine, Virtual Care and Remote Patient Monitoring•Joined Synzi as employee #6•Responsible for Pre-sales technical activities and solutions architecture•Lead SME for new platform offerings such as Telehealth using WebRTC, Twilio, HTTPS, Secure Messaging, Remote Patient Monitoring devices, etc.•Developed pre-sales process including scope documents, SOWs, client KPI measurements and process documents to streamline the client experience between internal teams•Present monthly webinar series to clients & prospects•Experience presenting at multiple levels, from C-Suite to Solution Users. Product presentations to C-Suite including CTO, CIO and CEO level of health systems, health plans and home health agencies•Drive process and product improvement•Technical liaison between sales and product teams •Provide front-line technical, product and process support for internal sales team members and external customers•Complete technical sections of customer submitted RFIs, Security Questionnaires RFPs including our tech stack and AWS architecture•Participate in prospect calls sharing information on technology stack during the sales cycle•Responsible for platform configurationSynzi is a virtual care company dedicated to providing better ways for healthcare organizations to engage colleagues, patients and members simply and efficiently. Our cutting-edge platform brings together several methods of communications which enhance the telehealth marketplace. The platform improves patient interactions by leveraging mobile devices to strengthen engagement, optimize health outcomes and reduce costs. Synzi creates more valuable connections and more effective care, while bringing convenience and peace of mind to patients/members. We help enable better performance for healthcare organizations, better access for patients, and better outcomes for all.https://synzi.com/

•Managed and mentored team, maintained an average of 12 direct reports•Instrumental in transforming the department into a revenue generating center from a cost center•Hired, coached and retained top talent on the team•Reduced client no-starts from ~44% to 3%•Responsible for project assignments•Assist Sales during sales cycle •Provide escalation support during projects•Provide subject matter expertise for enterprise clients•Develop Professional Services best practices•Optimize utilization by making staffing decisions in support of the deployment strategy for the business•Advise project managers on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes•Actively maintain one-on-one relationships with staff in order to develop detailed understanding of goals and preferences, as well as to provide deployment-related career coaching•Maintain understanding of key resource management metrics and how these metrics impact practice financial performance•Maintain knowledge of the project pipeline in order to manage available resources and advise on future supply and demand•Recommend appropriate and relevant training to support staff and business goals, including cross-training opportunities to increase utilization•Report to leadership on utilization, bench, employee morale, delivery pipeline, and skill demands.•Manage the vendor ecosystem to ensure there are no gaps in skill availability, contracts are governed and in compliance, and vendor performance is appropriate.•Assess near-term and longer-term needs to recommend resourcing priorities and hiring strategies.•Work on pre-sales activities such as identifying, qualifying, pricing and delivering services.•Develop and recommend solutions that improve or enhance the way Resource Management is delivered, balancing business requirements with the drive for standardization and operational efficiency.

•Managed multiple enterprise implementations including process, tasks, change management and schedule with clients and internal staff simultaneously•Facilitate client questions during the implementation•Provide delivery assurance to ensure client is fully operational after the implementation•Facilitate client transition to client management and/or support first internally and then with client•Provide regular reporting and forecasting to management and clients•Identify opportunities to sell additional products and services•Deliver client implementations using CareCloud's methodology•Ensure implementation meets established client requirements

•Provide implementation management, across multiple EHR vendor platforms including eClinicalWorks, Allscripts, Cerner, Amazing Charts, Office Practicum, MedAZ, EPIC, McKesson, Medent, NextGen, CureMD, GE Centricity and SOAPWare •Troubleshoot all aspects of the implementation process, including readiness assessments, workflow redesign and training through communicating with end-users and vendors•Work with vendors to develop full scale project plans for EHR implementations at practices pre-go live to ensure budgets and timelines are achieved•Coordinate resources between the NYC Department of Health and vendors for practice management, quality improvement, clinical workflows and documentation, resulting in sustained adoption and improved quality of care•Conduct in-depth post implementation assessments for workflow gap evaluations and Meaningful Use readiness

•EHR integration project management with bi-directional lab interfaces in large health systems and ambulatory practices•Provided account leadership and support for New York City territory, specializing in promoting advanced cardiovascular testing and consulting physicians and staff on cutting-edge genetic and obstetrics and gynecological testing.•Customize and implement electronic health records for accounts and train staff on patient management systems•Drove sales to existing Hematology-Oncology accounts throughout New York and New Jersey for the cancer diagnostics unit of BioReference Labs•Won diverse physician accounts against competitors like Quest and LabCorp by developing strong relationships, maintaining close contact, and utilizing expert presentation and negotiation skills.

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