Creating collaborative teams and redesigning processes for better insurance experiences. Versed in Underwriting, Claims, Billing, Business Development, and other insurance process areas. Developing personnel, building resilient business processes, and managing multiple teams to deliver a regular stream of business results. Extensive end-to-end experience with policy, claims, and document management systems. Skilled at directing matrixed teams to common strategic, operational, and tactical goals. Expertise using project management, ITIL, Agile, and Waterfall software methodologies to ensure objectives are completed with quality. Both technologically and business savvy with a gift for explaining, training, and selling ideas. Adept at crisis management, trouble-shooting, problem-solving with a high degree of common sense.