• Worked directly with developers to design and provide full life cycle products to internal and external users• Competitive landscape driven financial analysis to exploit holes in the market and increase our gross profits

• Managed three bank card lines with multiple product lines associated with each• Using customer driven data worked with the development team to design many industry first product offerings for our customers• In charge of storytelling from a data perspective as well as a UX perspective for product releases, enhancements, and bugs• Used Agile Methodology to continuously enhance product offerings that were in multiple stages of their life cycle• Worked directly with developers and technical staff to build, integrate, and enhance our product offerings• Kept close track of our KPI’s to ensure adoption rates were at the proper levels to ensure customer satisfaction• Financially we grew from $8.5M to $432M in annual sales revenue from 2004 to 2018• In the same span our gross profits grew from $900K to $10.8M annually• This was all driven by the product offerings that were designed and created by out teams• These offerings allowed us to attain a 14-year average customer churn rate of just 1.5%