Acts as lead point of contact for managing store technology sales, software troubleshooting, software installation and file migration of Windows and Mac OS systems. Conduct troubleshooting to diagnose and resolve IT-related application issues for customers. Implement an efficient ticketing system to monitor incoming service desk tickets, track incidents and troubleshoot issues. Provide customers information on valuable upgrades and troubleshoot computer-related issues for internal and external customers. Collaborate with the organization’s technology department to troubleshoot, escalate, and resolve hardware issues.

Photographer and chief technology officer for a boutique photography business. Defined the company’s technology vision including overseeing hardware and server infrastructure and managing the adaptation and implementation of internal technologies. Conducted administrative data storage functions, including back-ups, upgrades, recovery, and management of client file systems. Troubleshot root causes of technical errors, and computer and printing issues and implemented prompt solutions. Managed user account access requests with 100% efficiency. Advise other start-up founders on the development of technology visions and technology adaptation.

Work on graphic design projects related to brand design, logos, products, brochures, newsletters, campaign development as well as web page design layouts and lifestyle photography. Provide art direction, strategic planning and project management for marketing efforts. Use Basic UX Design best practices, HTML, CSS, Dreamweaver, Muse, and various web hosting systems.

► Courses Taught: Digital Image Illustration I & II, Image Manipulation, Digital Publishing, Digital Retouching, Creative Concepts, Web Photo Portfolio I & II, Digital Asset Management, Photo Criticism, Exhibition Printing, Portfolio I, II, III, IV, Principles of Photography, Photographic Design, Photojournalism, Editorial Photography, Architectural Photography, Photo Essay I & II► Job Description: Facilitated a total of 16 different photography, graphic design, web design and tertiary courses. Fostered a team-based environment of creative thinking, visual literacy and problem solving. Varied learning techniques with lectures, discussions, and hands-on experiences. Developed materials, group/individual assignments, and project-related activities. Introduced unique assignments to practice real world scenarios.

► Courses Taught: Art 125 – Pop Culture and the Arts► Job Description: Prepared and facilitated classroom lectures and discussions on Pop Art history, Pop Art artists and hands-on art creations based on Pop Art principles. Fostered team-based activities related to creative thinking, visual literacy and problem solving skills. Used digital platforms to deliver writing, communication, and presentation assignments.

► Courses Taught: Fundamentals of Photography

► Courses Taught: Intro To The Humanities I The Ancient World To Medieval Time & Intro To The Humanities II Renaissance To The Present► Job Description: Prepared and facilitated classroom lectures and discussions on historical and contemporary art topics along with the impact of art on humanity. Fostered team-based activities related to creative thinking, visual literacy and problem solving skills. Used digital platforms to deliver writing, communication, and presentation assignments.

► Courses Taught: Intermediate Photography & Commercial Lighting. Graduate “Image Print” software training workshops. Summer Seminars► Job Description: Aided professors with classroom demonstrations. Assisted students with mastery of technical competencies. Lectured and tutored graduates in digital printing workshops.

► Job Description: Supervised customer service relations. Performed print and copy work. Produced graphic design pieces for individual customers. Supervised print center closing operations. Handled logistical 3rd party vendor ordering and fulfillment.

► Job Description: Assisted in the designing of logos, forms and other materials. Acquired cost quotes from local print houses for multiple tickets. Prepared prepress files and artwork to be employed by local print houses. Oversaw transit logistics of print work to and from print houses before final delivery to client.

► Job Description: Received and processed customer orders. Created oversize color prints in darkroom with C-41 color print system. Developed black & white darkroom film stock Assisted daily in rejuvenation of printing chemistry. Cut and mounted customer slides.