Michael Giannetti Email and Phone Number
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Certified Six Sigma Black Belt with a proven track record of acquiring and analyzing data to dramatically improve efficiency and quality of end to end business processes across multiple organizations. Experienced in leading Kaizen events, performing Six Sigma training, coaching Green Belts to certification and mentoring Black Belt candidates. Experienced in defining, implementing and maintaining large scale business processes. Have defined key performance indicators and developed reporting systems using tools including Microsoft Access and SQL to generate end to end performance reports used to maintain improvements and identify additional opportunities.Well rounded manager of outsourced benefits administration with experience in implementing large scale record keeping systems, new client implementations, and processing inbound and outbound files for more than 2.5 million customers across Fortune 500 companies.Specialties: Certified Six Sigma Black BeltCertificate of Mastery in Business Process ReengineeringMicrosoft Access, Visual Basic, SQLOracle Advanced BenefitsMinitabiGrafx
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 52767
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Director Business AnalysisFidelity Investments Jun 2015 - Present
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Service Delivery ManagerXerox Jul 2009 - Jun 2015 -
Director Project Management/Black BeltFidelity Investments Jan 2003 - Apr 2009Improved the quality of the end to end coverage enrollment process by eliminating 65% of coverage related defects and eliminating $1.5 million in processing costs.Improved the quality of the customer billing process by eliminating 35% of billing defect related phone calls and eliminated $800,000 in annual processing costs.Achieved an 85% reduction in manual work across the client base related to inbound data processing saving 18,000 hours of effort annually and improving quality by over 30%.Defined and developed end to end process maps, FMEAs, KPIs and measurement systems for core end to end business processes.Achieved Black Belt Certification in June 2006.
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Senior Manager Of OperationsFidelity Investments Jan 2002 - Jan 2003Managed a team of 11 associates responsible for the ongoing administration of 5 clients that were newly converted to the Oracle platform.Aided various post implementation and post conversion client teams by resolving systems issues and training associates and managers on new processes.Lead a task force to identify and resolve systems issues affecting multiple clients.Lead effort to achieve operations processes SAS70 Stage 2 compliance.
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Manager Of OperationsFidelity Investments Jun 2000 - Dec 2001Built and managed a team of 6 associates responsible for the ongoing administration of the first 2 clients to go live on the new Oracle platform.Served as a systems and process expert to train and develop associates and managers in their roles using the new system.Developed SQL skills to aide in trouble shooting and ad hoc reporting.Lead effort to get the new operations processes SAS70 Stage 1 compliant.Conducted one on one meetings and performed merit reviews, bonus reviews and Associate Development Plans.
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Senior Health And Welfare AnalystFidelity Investments Mar 1998 - May 2000Served as the Business expert on the new Oracle based record keeping system design team.Created back office and call center procedures on all aspects of processing for new system. Lead a team in the development of test conditions for core system functionality used by the Quality Assurance Team to develop test cases.Lead the design and implementation of a test client.
Michael Giannetti Skills
Michael Giannetti Education Details
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Business Management -
Emerson -
Emerson
Frequently Asked Questions about Michael Giannetti
What company does Michael Giannetti work for?
Michael Giannetti works for Fidelity Investments
What is Michael Giannetti's role at the current company?
Michael Giannetti's current role is at Fidelity Investments.
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What schools did Michael Giannetti attend?
Michael Giannetti attended Bryant University, Emerson, Emerson.
What skills is Michael Giannetti known for?
Michael Giannetti has skills like Process Improvement, Business Process, Six Sigma, Vendor Management, Quality Assurance, Business Analysis, Program Management, Outsourcing, Requirements Gathering, Management, Business Process Improvement, Testing.
Who are Michael Giannetti's colleagues?
Michael Giannetti's colleagues are Adetomiwa Opafola, Jenny Chen, Kalkidan Melaku H., Tim Wallin, Eric Tice, Daniel Pepin, Vanessa Macias.
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