Michael Policky Email & Phone Number

Phoenix, Az, Us

New York, New York, Us

Long Beach, California, Us

Health plan operations leader for MCC of AZ

Frisco, Texas, Us

Frisco, Texas, Us

Operations leader for Magellan Complete Care of Arizona

Frisco, Texas, Us

Us

Us

- Analyzes operational processes, formulates recommendations and develops initiatives to reduce waste - Improves operational performance and accuracy, mitigates compliance risk and shoulders the majority of project management initiatives - Provides framework for intake of additional process improvements and communicates initiative status with operations and executive leaders - Creates a culture of continuous process improvement and employee development at all levels of the operations team

Us

- Analyzed incoming receipt trends to ensure optimization of staff production, provide leadership coaching and communicate both organizational and local market objectives through all employee levels - Was responsible for operational performance of four domestic claims facilities and one global operation with 600+ employees that supported contractual service level agreements, regulatory requirements, first-pass and adjustment processing

St. Louis, Mo, Us

- Reviewed inventory across front-end and back-end operations, assessed the available staff skillset and modified intraday workload to ensure peak throughput and accuracy - Achieved all client turnaround and accuracy compliance standards by creating a culture synonymous with exceptional performance, aggressive metric oversight and an engaged, collaborative workforce - Oversaw front-end pharmacy mailroom, technician data entry and pharmacist verification of all incoming prescription requests for 400+ employees

Bloomfield, Ct, Us

- Facilitated client site visits, reviewed key metrics, assessed leadership and staff performance and recommended operational changes as needed - Was responsible for metric achievement, new and existing business sales presentations, client satisfaction and retention - Oversaw claims and inbound call operations teams with client liaisons for dedicated accounts having membership in excess of 5K lives

Bloomfield, Ct, Us

- Completed team and individual performance reviews, metric analyses and led operational readiness initiatives aimed at new and organic business growth - Handled day-to-day operations oversight and people development for a staff of 250+ in accordance with client needs and service level agreements - Was in charge of inbound call operations teams, including client liaisons, for regional accounts with membership under 5K lives

Bloomfield, Ct, Us

- Created employee schedules to mirror incoming call volumes, ensured optimal adherence and agent occupancy rates to support timely handling for the clients - Monitored teams supporting the forecasting of multi-site incoming call receipts and scheduled development for various facilities and clientele - Analyzed intraday handling time and incoming call volumes which included breaks and meetings

Bloomfield, Ct, Us

- Managed migrations on national account scope, developed and executed migration plans and developed solid working relationships with matrix partners - Coordinated employee selection, training and management which included monitoring appropriate staffing levels to ensure performance guarantee goals were achieved

Bloomfield, Ct, Us

- Coordinated employee selection, training and management - Ensured appropriate staffing levels were met to ensure performance guarantee goals were achieved

Bachelor Of Arts (B.A.), Project Management (Business)

Master Of Business Administration (M.B.A.), Global Management