Michael Sprouse Email & Phone Number

Seattle, Washington

Seattle, Washington

Seattle

• Server Maintenance (Print Server, Active Directory Server, File Server)
• Managing technical support at multiple school locations
• Technical support of hardware and software. Including but not limited to, Windows 10, Windows 8, Windows 7, Printers, Desktops, Laptops, Tablets, iPads, MacBooks, Wireless display adapters
• Group policy and active directory support

Greater Seattle Area

• Provided extensive technical support services (hardware, software, and network issues) to a variety of customers averaging between 50-60 user calls per day. Maintained expert-level knowledge of Microsoft product and.
• Introduced new processes to organize both front-of-house and back-of-house systems, which resulted in the team being able to resolve issues within prescribed service-level agreements (SLA).
• Led technical training and workshops to clients, consistently receiving acknowledgement for delivery and content.
• Continued support between multiple Microsoft Corporate channels in order build the One Microsoft mentality.
• In-Store developmental planning to create processes and procedures to train new employees on the correct and best methodologies to create Microsoft fanatics out of our clients

Greater Seattle Area

• Provided customers with comprehensive support on a variety of technical issues.
• Maintained facilities to identify, replicate, and resolve all customer issues including system installations, data migration and recovery, and hardware replacement.

- Directed customers to correct locations- Maintained and organized current customer repair orders- Boxed and sent older customer repair orders to storage facility

- Contacted every customer to verify sales tax information- Reconciled vendor payable accounts- Posted any bills that were received by the department- Contacted vendors with discrepancies- Boxed and sent older vendor files to storage facility

- Maintained a secure environment for the storage of customer information- Copied and organized customer contracts and title work- Tracked down and contacted all abandoned property claims- Boxed and sent older customer files to storage facility

Tallahassee, Florida Area

- Used Excel to sort through information- Developed different macros to automate processes for the Purchasing Department- Developed the purchasing website, purchasing.fsu.edu, as well as integrated the website into the universities management software