Michael Truong Email & Phone Number

New York, Ny, Us

Brooklyn, New York, United States

- Implement streamlined escalation processes via IT service management tools as lead point of contact for technology issue ticketing to achieve high staff satisfaction rates- Manage procurement responsibilities for all staff using the financial management platform Coupa, ensuring adherence to the yearly budget- Consistently execute building-wide technology implementation projects within established time frames by applying project management methodologies and SCRUM techniques- Foster… Show more - Implement streamlined escalation processes via IT service management tools as lead point of contact for technology issue ticketing to achieve high staff satisfaction rates- Manage procurement responsibilities for all staff using the financial management platform Coupa, ensuring adherence to the yearly budget- Consistently execute building-wide technology implementation projects within established time frames by applying project management methodologies and SCRUM techniques- Foster relationships with key stakeholders and vendors to successfully execute projects and achieve network outcomes- Continuous monitoring of enrollment roster to ensure accurate data capture across both internal systems and state-wide systems at all times- Conduct comprehensive analysis of extensive datasets using data visualization programs to facilitate project development and seamless implementation- Draft communications plans for staff meetings, policy changes, and general weekly newsletters to ensure all stakeholders are constantly informed of all initiatives Show less

Brooklyn, New York, United States

- Optimize communication flow between network, school leadership, and families through use of CRM software for enhanced collaboration efficiency- Curate engaging content for social media platforms using content management systems to preserve brand image and boost online engagement- Facilitate proactive and meaningful engagement with parents to foster strong partnerships and enhance the overall educational experience

• Engaged with guests on a daily basis to offer expert advice and recommendations for products that meet their health and beauty needs, demonstrating strong customer service skills• Collaborated with team members to efficiently carry out daily operations, meeting sales goals and upholding the brand's forward-thinking values• Generated innovative solutions to daily sales challenges and effectively implemented scalable solutions based on the severity of the problems to provide exceptional… Show more • Engaged with guests on a daily basis to offer expert advice and recommendations for products that meet their health and beauty needs, demonstrating strong customer service skills• Collaborated with team members to efficiently carry out daily operations, meeting sales goals and upholding the brand's forward-thinking values• Generated innovative solutions to daily sales challenges and effectively implemented scalable solutions based on the severity of the problems to provide exceptional guest service in a fast-paced environment Show less

• Conducted a thorough analysis of over 300 ethnographic research samples, examining the interactions between parents and their childrenduring various stages of adolescent development; utilized topographical behavior analysis techniques while adhering to a standardized codingmanual• Contributed to a team effort to continually refine coding skills and standards, resulting in improved accuracy in the analysis of ethnographicresearch samples• Participated in weekly meetings… Show more • Conducted a thorough analysis of over 300 ethnographic research samples, examining the interactions between parents and their childrenduring various stages of adolescent development; utilized topographical behavior analysis techniques while adhering to a standardized codingmanual• Contributed to a team effort to continually refine coding skills and standards, resulting in improved accuracy in the analysis of ethnographicresearch samples• Participated in weekly meetings with a team of 7 members and fellow research assistants to review assigned cases, with a focus on reducinghuman error and enhancing the measurement of observed behaviors Show less

University Park, Pa

• Planned and executed 17 successful "Life@State" programs, attracting over 500 accepted and prospective students with exceptional program coordination and development skills• Collaborated with the Undergraduate Admissions leadership team to organize and promote various admissions programs like information sessions, campus tours, and panels• Managed personnel selection for summer tour guide and other "Life@State" positions with organizational prowess and strong people management… Show more • Planned and executed 17 successful "Life@State" programs, attracting over 500 accepted and prospective students with exceptional program coordination and development skills• Collaborated with the Undergraduate Admissions leadership team to organize and promote various admissions programs like information sessions, campus tours, and panels• Managed personnel selection for summer tour guide and other "Life@State" positions with organizational prowess and strong people management skills• Utilized Undergraduate Admissions intranet and customer relationship management tools to streamline event registrations and obtain valuable data analytics Show less

Lancaster, Pennsylvania Area

• Managed the curation of Etcétera LLC's social media presence to effectively market event planning services• Conducted extensive market research through surveying and interviewing over 100 customers to inform the development of future marketingstrategies in the local area• Established and nurtured client relationships to secure sponsorships for various local events, including music festivals and magazine launch parties

Bachelor Of Science - Bs

Ged