As a Technology Operations Associate at Success Academy Charter Schools, I leverage technology to drive operational efficiency and enhance educational experiences. With a Bachelor of Science in Human Development from Penn State University, I have a strong foundation in understanding human behavior and development, which helps me to communicate effectively and empathize with diverse stakeholders.I have successfully managed and executed various technology implementation projects within established time frames, using project management methodologies and SCRUM techniques. I have also implemented streamlined escalation processes via IT service management tools, achieving high staff satisfaction rates. Additionally, I have managed procurement responsibilities for all staff using the financial management platform Coupa, ensuring adherence to the yearly budget.I am passionate about learning new technologies and staying at the forefront of emerging trends. I have completed a certification in Foundations of User Experience (UX) Design issued by Google, and I am proficient in CRM software, content management systems, and data analytics tools. I am also fluent in English, Vietnamese, and Spanish, which enables me to connect with diverse audiences and cultures.I am looking forward to connecting with like-minded professionals, exploring new opportunities, and making a meaningful impact in the technology sector. I believe in the power of collaboration, innovation, and problem-solving, and I strive to deliver exceptional results in every project I undertake. Outside of work, I enjoy reading, watching films, and trying diverse foods. I value work-life balance and finding inspiration beyond the professional realm.
Listed skills include Teamwork, Leadership, Public Speaking, Microsoft Word, and 16 others.